Internal Keyboard not working for login when FileVault is enabled

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jonathonfrom Author

Level 1

11 points

Internal Keyboard not working for login when FileVault is enabled

OK so I have found many threads on this same topic.

My 2015 Macbook Pro with all recent updates just wouldn't let me log in after FileVault was enabled.

I had to travel to a friends house for an external keyboard to get back up and running when working from home!!!

Completely unacceptable! And disabling FileVault is not an acceptable workaround either.

Has this been acknowledged and is there a hardware replacement available to fix the issue, seeing as it's been around for three years or more and my Macbook exhibits the same behaviour!??

MacBook Pro with Retina display, iOS 11.4, 2015 model

Posted on Jul 3, 2018 7:27 PM

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Answer 1

Best reply

Eric Root

Level 10

684,015 points

Jul 4, 2018 9:29 AM in response to jonathonfrom

Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time. You may need to do this 2-3 times.

Reset NVRAM/PRAM

Try a SMC reset. The article covers when this is required, but doing this will not affect anything.

Reset SMC

Maintaining Mac OS

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Answer 2

jonathonfrom Author

Level 1

11 points

Jul 4, 2018 6:19 PM in response to Eric Root

I logged in with an external keyboard and mouse and then unencrypted my disk. The issue has gone away now.

Was the above a troubleshooting step, or a known fix? Still trying to understand why this issue is present three years after initially reported? Has it been acknowledged as an issue related to the physical components, and FileVault?

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Answer 3

Eric Root

Level 10

684,015 points

Jul 5, 2018 8:39 AM in response to jonathonfrom

The above is both a troubleshooting step and at times a solution. I don't know if Apple has ever acknowledged it.

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Internal Keyboard not working for login when FileVault is enabled

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