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ValorieC0126 Author

Level 1

4 points

Unable to type in password on MacBook Pro

Hi, I am unable to type in my password on the login screen. When I try it’s hit or miss on the keyboard. When it starts in Recovery Assistant it says “If you were unable to use your keyboard to type your password, it may not be compatible with FileVault. Reboot and try entering your password with another keyboard, or disable FileVault on your Mac.” Well I can’t get into the computer to do anything so not sure how that would work. Thanks for any suggestions!

MacBook Pro 13″, macOS 11.6

Posted on Jan 17, 2022 4:25 PM

Best reply

leroydouglas

Community+ 2024

Level 10

183,432 points

Posted on Jan 18, 2022 9:20 AM

ValorieC0126 wrote:

Hi, I am unable to type in my password on the login screen. When I try it’s hit or miss on the keyboard. When it starts in Recovery Assistant it says “If you were unable to use your keyboard to type your password, it may not be compatible with FileVault. Reboot and try entering your password with another keyboard, or disable FileVault on your Mac.” Well I can’t get into the computer to do anything so not sure how that would work. Thanks for any suggestions!

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

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Unable to type in password on MacBook Pro

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