Facetime not available on iPhone 8 MQ6J2AE/A (Saudi Arabia) even though iOS 11.4

Question

Facetime not available on iPhone 8 MQ6J2AE/A (Saudi Arabia) even though iOS 11.4

Hi, I recently purchased a new iPhone 8 64GB - model is MQ6J2AE/A. I bought this unit from a distributor based in Saudi Arabia. According to this article, point 1, Facetime is now available in Saudi Arabia with iOS 11.3 or later.

However, I currently have version 11.4 (15F79) installed and still it does not allow Facetime to be available/installed. When I try opening FaceTime from the App Store, it gives the following message: "This app requires specific features not available on this device."

Can anyone help?

Thanks.

Ismail

iPhone 8, iOS 11.4

Posted on Jul 8, 2018 11:50 AM

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Answer 1

Niel

Community+ 2025

Level 10

740,879 points

Jul 8, 2018 12:23 PM in response to ismailhameed83

You need to be using a Middle Eastern SIM card and the current carrier settings; on iPhones with the AE region code, FaceTime is enabled through these instead of being downloaded from the iTunes App Store.

SIM cards from the United Arab Emirates or Israel will not enable FaceTime on restricted iPhones; those originating in Israel itself have HB as the region code and aren’t restricted.

(162256)

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Answer 2

Jul 8, 2018 12:41 PM in response to Niel

Hi Niel, Yes you were absolutely correct. But the thing is I bought this phone to keep roaming with another SIM from my home country Malaysia, so can I not use FaceTime with another SIM at all?

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Answer 3

Niel

Community+ 2025

Level 10

740,879 points

Jul 8, 2018 12:44 PM in response to ismailhameed83

Not while in Malaysia. It isn’t a Middle Eastern country.

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Facetime not available on iPhone 8 MQ6J2AE/A (Saudi Arabia) even though iOS 11.4

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