Help with App Store

When I try and download an app for instance Snapchat I press GET then I put in my apple ID password it goes through but then a second after it asks for my billing information and I can’t do anything about it. Can you please help

Posted on Jul 8, 2018 2:04 PM

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1 reply

Jul 8, 2018 2:24 PM in response to itzeva

Can you fill out your billing information? Do you get any error message(s)?


Apple ID payment information - change



Apple ID - Payment methods that you can use with your Apple ID

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Support



iTunes Support – world wide

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Help with App Store

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