Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: jplatts
jplatts Author
User level: Level 1
5 points

High mobile data usage - Documents and sync

Hi,

For a number of weeks now, I’ve been suffering from very high mobile data usage, when not connected to WiFi. Looking at the mobile data usage, it all comes from System Services, Documents and Sync. For example 1.4GB in the last 2 hours. I’ve checked the usual culprits - personal hotspot, iCloud Drive, WiFi Assist all off. Notifications and Location Services mainly off.


I restored my iPhone a couple of months ago, mainly to try and solve battery drain issues. If anythIMG it’s now worse as the mobile data usage is a big battery drain.


I can’t see if there’s a way to see if mobile data is being consumed when on WiFi. Probably, as battery usage on WiFi is also poor.


Any my ideas what it could be? If also use DropBox, but it’s turned off for mobile data.


Thanks for any feedback!

Posted on Jul 9, 2018 1:13 PM

Reply
Question marked as Best reply
User profile for user: tayfunguney
tayfunguney
User level: Level 1
14 points

Posted on Jul 17, 2018 4:40 PM

I have this problem for 3 weeks. Really 4 gb is going in a few hours only in documents and sync. I tried everything, restored 8-9 times as a new phone but when i sign in iCloud account it starts to eat mb, mobile data. Closing iCloud drive cellular data or wifi assist is not solution. I signed off iCloud on pc, it didn't work too. I have a mac too and i use two factor authentication. Today i remembered it and closed two factor authentication. It is done. There is no consumption in documents and sync anymore. My iPhone is cold again. I tried to open two factor a. back and it started again use internet itself like before. So my solution is closing two factor authentication. I hope it will help you too.

View in context

Similar questions

3 replies
Question marked as Best reply
User profile for user: tayfunguney
tayfunguney
User level: Level 1
14 points

Jul 17, 2018 4:40 PM in response to jplatts

I have this problem for 3 weeks. Really 4 gb is going in a few hours only in documents and sync. I tried everything, restored 8-9 times as a new phone but when i sign in iCloud account it starts to eat mb, mobile data. Closing iCloud drive cellular data or wifi assist is not solution. I signed off iCloud on pc, it didn't work too. I have a mac too and i use two factor authentication. Today i remembered it and closed two factor authentication. It is done. There is no consumption in documents and sync anymore. My iPhone is cold again. I tried to open two factor a. back and it started again use internet itself like before. So my solution is closing two factor authentication. I hope it will help you too.

Reply

High mobile data usage - Documents and sync

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up