Do repair shops need your iCloud username and password to fix your phone?
the better thing is to give them the phone unlocked - Get your iPhone, iPad, or iPod touch ready for service - Apple Support
I do not give out my password even to repair shopts
LN
the better thing is to give them the phone unlocked - Get your iPhone, iPad, or iPod touch ready for service - Apple Support
I do not give out my password even to repair shopts
LN
I would not give shop Apple ID and password. Remotely remove it from your iCloud account, or do it “old fashioned way.”
You can remove the iPhone from your Apple ID remotely. If you're using iCloud and Find My iPhone on the device, sign in to iCloud.com or the Find My iPhone app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account. As long as the phone can connect to a network, this should do the trick.
If you haven't backed up the phone, I would retrieve the phone from the shop, back it up, sign out of iCloud on the phone then erase the phone before giving it back to them.
The screen on my iPhone X went completely black but still works so I’m not sure when it’s unlocked. That’s what they are supposed to be fixing. When questioned why they needed my username and password the lady said the technician couldn’t began the repair without it. I just thought it was very odd
How could they work on a locked phone? If you take your car to a mechanic you o not lock it and take your keys do you? You probably can stop by and unlock it and then set it per the instructions I gave
Clearly they can not fix it unless they can use it
LN
They aren’t asking for me to unlock the phone. They are asking me to text them my Apple ID username and password because claim they can’t work on the phone without this. I’m stationed in Bahrain which doesn’t have an Apple store and sometimes these people are shady so I was asking if they really needed this just to replace a screen.
Thank you. I didn’t know you could do it that way. I wonder why they didn’t suggest I do this instead of giving up my username and password
MontrelW wrote:
Thank you. I didn’t know you could do it that way.
Glad it helped.
An authorized Apple repair shop called and said they needed my iCloud username and iCloud password before they could work on my phone. Wanted me to text it to them. Is this needed to fix a iPhone?
