how to fix “ support.apple.com/appletv/restore “ to my apple tv 4k ?
how to fix “ support.apple.com/appletv/restore “ to my apple tv 4k ?
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If you have an Apple TV 4K
If you see a 
while trying to update the software on your Apple TV 4K, contact Apple Support.
Basically, you need to bring it in for a technician to restore the unit, as the 4K model does not have the USB service port that previous models did have. ✆ Call to make an appointment.