Contacts will not sync in iTunes - not using iCloud

I have an iPhone 8+ v11.4 and running iTunes v12.8 on a MacBook Pro 15" v 10.13.5 - I do NOT use iCloud.


My contacts do not sync using iTunes...New contacts in the phone do not sync to MacBook and new contacts in MacBook do not sync to iPhone...


I noticed this after the last v11.4 update...

iPhone 8 Plus, iOS 11.4.1

Posted on Jul 10, 2018 4:25 PM

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Question marked as Top-ranking reply

Posted on Jul 13, 2019 5:11 PM

Hi everybody,


Summary:

after a lot of manual editing, I finally can confirm what some users already wrote, namely that removing the entries "son", "daughter", etc. ... solves the issue. Now my contacts are syncing correctly again between my MacBook and my iPhone.


Explanations:

I removed the entries "son", "daughter", etc. ... on my MacBook. Even after doing that the syncronisation still did not work properly till I realised that (!!!) the entry "mother" was set as a standard field in the template for vCards: "contacts --> settings". Removing that standard field from the template made the syncronisation possible.


Why do I write this in such a detailed way? I want to emphasise that it is not sufficient to remove all entries "son", "daughter", etc. ... from your contacts. Additionally, you need to remove those fields from standard template in the application "contacts", too. As far as I know, you can only edit this template in macOS, but not in iOS - or at least I could not find it on my iPhone ("settings --> contacts"). I do not know whether you can edit the template in iPadOS as I do not have an iPad.


Final thoughts:

Eventually, I would like to ask Apple why they do not remove those entries completely if it is obvious that these entries make the syncronisation fail? So many people here have reported it and this bug should have reached you, Apple.


Good luck to you all with editing your contacts and making the sync work again!


48 replies

Jan 13, 2019 12:37 PM in response to sfdjmc

I, too, am on an iPhone 6 with all latest software updates for iOS and Mac OS. Contacts will not sync using iTunes. I checked iCloud settings on the phone and on the Mac and there is NO iCloud syncing turned on for EITHER device. iTune sync of Contacts (and also Photos) just does NOT work as it is supposed to. Every once-in-a-while, the photos "decide" to sync but more often than not, they don't. Contacts - never sync (at least so far...) Oh, Apple - PLEASE fix this for those of us who do not use "clouds"!!

Jan 18, 2019 5:21 PM in response to chris_g1

We know how to sync using iTunes. The problem is that contacts are not syncing as they once did until iMac upgraded to High Sierra. Groups deleted on Imac still show up on iPhone and I can't seem to delete a group on my phone. No additions or changes to contacts on phone show up on iMac and vice versa. Running High Sierra 10.13.1 on iMac and using iPhone 6s running 12.1.2. All other syncing works fine. What is going on with the contacts sync! This is untenable.

Feb 6, 2019 5:00 AM in response to Sy Creed

I have always synced my iPhone 7 with my iMac using a USB cable. I just sync Music and Contacts. (My Calendar uses iCloud.)


But for several months now my Contacts won't sync from iPhone to iMac using USB and iTunes.


I have been updating Contacts on both devices, so I can't just replace the information on the iPhone. I have 1307 contacts on my iMac and 1402 on my iPhone.


I have tried deselecting Music so only Contacts are selected to sync - no luck.

I have disabled "sync over Wi-Fi" as someone else suggested. (No, it doesn't sync over Wi-Fi either it turns out.)

I have restarted the iMac and iPhone, plugged them in and tried syncing - no luck.


I prefer to use USB than iCloud.


macOS 10.13.6

iOS 11.4.1

iTunes 12.8.0

iPhone capacity is 128GB with 6.3Gb free.


I reported this to Apple in August - no response.

Dec 14, 2019 7:07 AM in response to mattsa

Just speculation here, but my guess is it will never be fixed. Apple wants everyone to use the cloud, but it also tries to maintain an image of being privacy conscious. By keeping a local-sync feature it gets to pretend that it provides options for its privacy-conscious users. At the same time, Apple does not maintain the local-sync or provide a full-featured local sync—ever wonder why the Reminders don't sync locally—so many people are driven to use the cloud for convenience, even against their better judgment.

Oct 8, 2018 7:19 AM in response to Robby114

I have a case open, 100639269156, on this. I think I've identified a bug with local sync: there are new "related names" values that local sync is rejecting. In my case those values were "son" and "daughter". If you bring up the OSX Console you'll see errors from AddressBookSync like this:


default 10:02:43.270179 -0500 AddressBookSync [0x7fbeb54087b0] |ISyncSession|Error| ISyncSession record validation failure: Value daughter pushed for enumeration property type on com.apple.contacts.Related Name is not an allowed value.

In the past, the only similar value was "child". Apparently, when these values were added to both the iPhone and OSX Contacts apps, the folks doing local sync didn't get the memo. What's really entertaining is that the bug is asymmetrical: You can sync a contact with these values *from* the iPhone but that same contact will cause all successive syncs to fail.

Is your sync is failing but you don't use these specific values/fields, perhaps there are other values/fields that have a similar issue. These are just the two to which I'm aware.

Charles.

Jul 12, 2018 1:04 PM in response to Sy Creed

Hello Sy Creed,

I understand that you are having an issue with syncing your contacts with iTunes. I use my phone a lot and know how important it is to have your contacts up to date, and I'm here to help.

Here is a resource that can assist you:

Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

If you are still having issues please reach back out and let us know.

Have a great day!

Jul 12, 2018 3:25 PM in response to chris_g1

Yes...This is what I do on a regular basis. Contacts do not sync after the v11.4...No new contacts from phone to MacBook or no new contacts from MacBook to iPhone... I've contacted and had support on the phone several times with no assistance...


This is NOT acceptable....


From APPLE support:

However I was told that contacts cannot necessarily be synced as they were before, it is possible that we just use iTunes “Backups” to keep our contacts safe, and just backup whenever you feel the need to update your library with contacts, just incase anything happens to the iPhone.

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Contacts will not sync in iTunes - not using iCloud

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