Contacts will not sync in iTunes - not using iCloud

I have an iPhone 8+ v11.4 and running iTunes v12.8 on a MacBook Pro 15" v 10.13.5 - I do NOT use iCloud.


My contacts do not sync using iTunes...New contacts in the phone do not sync to MacBook and new contacts in MacBook do not sync to iPhone...


I noticed this after the last v11.4 update...

iPhone 8 Plus, iOS 11.4.1

Posted on Jul 10, 2018 4:25 PM

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Question marked as Top-ranking reply

Posted on Jul 13, 2019 5:11 PM

Hi everybody,


Summary:

after a lot of manual editing, I finally can confirm what some users already wrote, namely that removing the entries "son", "daughter", etc. ... solves the issue. Now my contacts are syncing correctly again between my MacBook and my iPhone.


Explanations:

I removed the entries "son", "daughter", etc. ... on my MacBook. Even after doing that the syncronisation still did not work properly till I realised that (!!!) the entry "mother" was set as a standard field in the template for vCards: "contacts --> settings". Removing that standard field from the template made the syncronisation possible.


Why do I write this in such a detailed way? I want to emphasise that it is not sufficient to remove all entries "son", "daughter", etc. ... from your contacts. Additionally, you need to remove those fields from standard template in the application "contacts", too. As far as I know, you can only edit this template in macOS, but not in iOS - or at least I could not find it on my iPhone ("settings --> contacts"). I do not know whether you can edit the template in iPadOS as I do not have an iPad.


Final thoughts:

Eventually, I would like to ask Apple why they do not remove those entries completely if it is obvious that these entries make the syncronisation fail? So many people here have reported it and this bug should have reached you, Apple.


Good luck to you all with editing your contacts and making the sync work again!


48 replies

Mar 13, 2019 2:14 PM in response to ps_pause

Here's my specs: MacBook Air 13 inch Early 2015 running Mojave (10.14.3), iPhone SE running iOS 12 (12.1.4). I've been dealing with this for a while. I talked to a senior advisor back around October 2018, and he was supposed to contact me again, but never did. I began working on it on my own and have reinstalled my MacBook Air's OS a few times trying to fix it. I noticed pretty quickly that iTunes and Contacts were not communicating like they should, but never thought of it being a database that iTunes wasn't prepared to deal with. I just finished manually reinstalling Mojave and did not use any part of my Time Machine backups because I thought some corrupt file was making the problem. I now see that it is not the problem, because I keep having the issue. I uploaded my contacts to iCloud for the process to not have to use any 'corrupt' files, but to no avail. After reading this thread, I'm going to try going through all my contacts and taking out any "Son" or "Daughter" fields changing them to "child" and see if that changes anything. Thanks for the info.

Mar 13, 2019 2:30 PM in response to JNTNmac

So I went back through and changed all fields "Son" or "Daughter" to "child". I also took out my cousin's maiden name just to be safe and syncing through iTunes suddenly works! I wish I'd known this six months ago, but oh well, I'm happy I know it now. If anyone else has issues, I would recommend seeing if there are any new fields that were filled in in contacts.

Oct 8, 2019 10:16 PM in response to Ganzhorn

Thank you. I have had this same problem for over a year on various iOS and OSX versions--I usually keep my Macbook, iPhone, and iPad up to date with the latest. I am currently using MacOS Catalina 10.15 and iOS 13.1.2. Local sync has always worked with Calendar, but has not worked with Contacts for a long time. Based on what Ganzhorn said, I went through every one of my contacts and deleted every field that had "son" or "spouse"--I did not have any other family-member fields in my contacts. I deleted them on my Macbook and my iPhone and then synced . . . it worked like a charm. I may run some tests to see if it is only certain family-member fields that cause this problem, but maybe not . . . I can always add family members to the notes. One other anomaly that I will share: when having this problem I could add a contact to my iPhone, local sync to my Macbook, and it would not show up, but then, if I local synced my iPad to my Macbook, the new contact would be on the iPad--the Macbook acted as a pass-through but would not show the contact itself. Thanks again to Ganzhorn . . .

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Contacts will not sync in iTunes - not using iCloud

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