Macbook pro (2017) hangs on shutdown with only outline cursor showing on screen.
I can force a power off by holding the power/fingerprint button.
I have done SMC reset, NVRAM reset, disk repair, and install new operating system via Option, Command, R ; happens for all users on system, every shutdown.
Any ideas?
MacBook Pro TouchBar and Touch ID
And he answers his own question.....
I finally erased the MacBook pro hard drive in cmd/R and reinstalled the operating system and my backup files.
Magically the MacBook will now shutdown properly.
Thanks for your help.
And he answers his own question.....
I finally erased the MacBook pro hard drive in cmd/R and reinstalled the operating system and my backup files.
Magically the MacBook will now shutdown properly.
Thanks for your help.
Start with this article: Use safe mode to isolate issues with your Mac
Start up in safe mode
To start up in safe mode:
- Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
- Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.
To leave safe mode, restart your Mac without pressing any keys during startup.
If an issue doesn't happen in safe mode
If an issue doesn't happen when your Mac is started in safe mode, try restarting without pressing any keys.
- If the issue comes back, you might have incompatible login items.
- If the issue doesn't come back, it was probably caused by a cache or directory issue with your startup disk, which safe mode fixed.
It's possible there may be a process getting stuck while you use your MacBook. Use this article to check if any processes are getting stuck prior to shut down:
How to use Activity Monitor on your Mac
Thank you for using Apple Support Communities.
Have a great day!
Thanks for your helpful response.
I guess I neglected to mention that I have also booted in Safe mode, with no difference, the MacBook pro still hangs on shutdown with only outline cursor showing on screen.
I would love to get some useful information out of activity monitor as I think you are correct that some process is hanging. Unfortunately when you do a shutdown, the activity monitor is stopped without showing any useful info, or at least I have not seen any.
Interesting note though, when I do a shutdown and it hangs with just a cursor showing, I can still telnet into the device from another computer. I have tried to see what is hanging but can't identify the guilty process that is pausing the shutdown. I can still execute shutdown -r now to boot the machine, but this was not helpful when trying to do the last macOS update as the update would fail to initiate during the resulting boot. I finally had to install the update with opt/cmd/R, and still the hanging on shutdown has persisted, even with the 10.13.6 update.
I have not as yet erased the entire volume and installed macOS from scratch.....but I am thinking about it.
MacBook Pro won't shut down, stuck with black screen and outline cursor
