Hey guys. My MacBook Pro will not shutdown unless I hold the Power button and do it that way. When I select the Shut Down option, it closes all programs, but then a few seconds later after the screen turns black, it just stays there...and then the mouse pointer appears at the top right of the screen. I've already performed an SMC reset and the NVPRAM reset as recommended by Apple Support. Has this issue been fixed yet?
MacBook Pro 13", macOS 10.13
Went ahead and tried each of these (except the new user account) to no avail.
Found a fix though! Right here: https://apple.stackexchange.com/questions/188842/black-screen-with-cursor-on-logout-in-yosemite
Deleted the specified files and it was able to shut down finally.
Thank you HWTech for your prompt responses.
Went ahead and tried each of these (except the new user account) to no avail.
Found a fix though! Right here: https://apple.stackexchange.com/questions/188842/black-screen-with-cursor-on-logout-in-yosemite
Deleted the specified files and it was able to shut down finally.
Thank you HWTech for your prompt responses.
Try running Disk Utility First Aid.
Does the problem also occur while in Safe Mode?
See if you can run the Apple Hardware Test.
You may want to run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.
Make sure your WD and Paragon software is completely up to date.
Disconnect all external devices to see if you still experience the problem.
The report shows a high system load which is what is probably preventing the proper shutdown of the system. You may need to let the laptop have a much longer time to shutdown normally until you figure out the problem. If it also occurs in Safe Mode, then try creating a new user account to see if the problem still occurs.
Disk Utility First Aid didn't reveal any issues. I tried Safe Mode per Apple Support's recommendation and it seemed to do the same thing. I'll try that again. The EtreCheck report is attached.
Black screen on shutdown (2011 MacBook Pro)
