Apple Watch not pairing with phone to no avail.

My Apple Watch wasn’t connecting. I reset and now trying to repair to no avail. Even manually pairing the phone won’t recognize the watch?

Posted on Jul 13, 2018 11:20 AM

Reply
7 replies

Jul 13, 2018 12:07 PM in response to Kimmae

Had you updated the watchOS when you updated the iPhone? There is a new watchOS, and usually if you attempt to pair a phone with the latest iOS to a watch that can be updated to the latest watchOS, it usually prompts you to update the watchOS first. However, you should see a prompt on the Watch to update the watchOS, and it should temporarily connect to the phone to allow you to download and update the watchOS. It has only happened once to me, but like I said, when I attempted to pair, there was a warning/error on the phone saying it had to update watchOS first before pairing. If you don't get that, then you may have to wait until you return so you can make a Genius Bar appointment for help in pairing. If you go anywhere near Minneapolis-St. Paul, I know there is an Apple Store there.

Jul 13, 2018 11:26 AM in response to Kimmae

If you are unable to pair your iPhone and the Apple Watch, check the troubleshooting steps in this support document, If your Apple Watch isn't connected or paired with your iPhone - Apple Support, including contacting Apple Support if necessary.


What version of iPhone are you using? What version of iOS on the iPhone, and what version of Apple Watch and which watchOS are you using?

Jul 13, 2018 11:46 AM in response to ChrisJ4203

Hi Chris-


I have done all of the troubleshooting and then some. I do have a case I need to reopen when I am back from the Northwoods of Minnesota. I’ve tried resetting my phone, erasing the watch, all but completely factory resetting my phone😬.


What version of iPhone are you using? I have a 7


What version of iOS on the iPhone, 11.4.1


and what version of Apple Watch

Series 1


and which watchOS are you using?

I have no idea, nor do I know how to find out because it has been erased and won’t pair with my phone so I can find out.


If you have any hints, tricks or anything I am grateful.


kim

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch not pairing with phone to no avail.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.