AMDS Not Present | Cannot Connect iPod | Windows 10

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AMDS Not Present | Cannot Connect iPod | Windows 10

Hello,

I recently installed the latest version of iTunes from the Windows App Store. The software runs fine except that my iPod isn't detecting in iTunes. I had no issue with the previous manually installed iTunes (from Apple downloads). After the iTunes app is installed, Windows detects the iPod and opens it as a mass storage device (same under Device Manager).

I uninstalled and reinstalled that 'Mass Storage' driver under Universal Serial Bus controllers and now I see the Apple Mobile Device USB Driver. iTunes still doesn't detect it.

After reading a few support articles I noticed that the Apple Mobile Device Service isn't showing in Windows Services. I'm guessing this is required for iTunes to see it. Any way to manually start or trigger the service? Why didn't the Windows App Store install this service from the beginning?

iTunes 12.8.0.150

Windows 10 x64 - latest updates/nothing pending

Screenshots below showing Apple driver and that AMDS Service doesn't exist:

iPod nano

Posted on Jul 15, 2018 2:40 PM

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Answer 1

turingtest2

Level 10

278,003 points

Jul 18, 2018 3:18 PM in response to danielfromdallas1

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right-click on the installer and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version as a workaround for installation or performance issues, or compatibility with third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

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Answer 2

Jul 18, 2018 3:18 PM in response to turingtest2

Thank you for responding! That KB for reverting to older versions did the trick and iPod connects to iTunes again.

Prior attempts to reinstall the older version gave fatal errors during installation but this one worked. 🙂

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Answer 3

turingtest2

Level 10

278,003 points

Jul 18, 2018 3:21 PM in response to danielfromdallas1

You're welcome. 🙂

tt2

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AMDS Not Present | Cannot Connect iPod | Windows 10

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