Installation failed: Can't install the software

I keep getting the prompt do download new softare and when I click download I get this:


"Installation failed: Can't install the software because it is not currently available from the software server."

iPhone 8, iOS 11.4.1

Posted on Jul 16, 2018 1:55 AM

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Question marked as Top-ranking reply

Posted on Oct 21, 2018 12:10 PM

Hello,


I've got the same problem since a few months, since I updated to High Sierra. I've updated last week to Mojave, and the issue was still there.


I've tried changing the cable to an official one, then to a licensed one, then I replaced my iPhone 7 with a new iPhone X, then I upgraded the OS to Mojave. Nothing worked.


The other day I did a search in google again, and I found a post speaking about an issue with Xcode. The post suggested as a solution to download Xcode and open it. The first time Xcode is run, it asks to install some components, and some if them are related to iOS. Actually, if iTunes is opened at the time of run Xcode for the first time, installing those support components will close and reopen iTunes.


Since I did so, I haven't had the issue anymore. I hope this helps!

165 replies

Feb 16, 2019 6:55 PM in response to idmarsden

I figured it out! I had been messing with instructions for about an hour. Sometimes my ipad would become visible for maybe a minute and then disappear and then I would get the message we all got and try and install software and NADA! Then I got the message about the server.


Soooooooooo, the easiest item for me to replace was the USB cable from my Mac to my iPad! Found the original I got with my Mac. Used it, and "BINGO" All is well. Got my iPad and Mac synced! I am a happy camper. No more buying low budget cables on ebay!!!!

Mar 13, 2019 7:04 AM in response to idmarsden

Fix 1:

The version of the iOS device may got expired. Check whether both the device are up to date. If not then update the device with latest version and try to sync the device.

  • Go to Settings > General > Software Update.

If you still face the issue then follow next fix.

Fix 2:

It may cause due to the date an time mismatch of your device which you want to sync up.

https://techmazza.com/installation-failed-cant-install-the-software-because-currently-not-available-ios/

Sep 11, 2018 8:37 AM in response to Borderland

My issue as well. Date and time set to automatically as they have been for years. Solution was the cable. I had an Apple lightning cable that was working fine until today (still works to charge from an outlet). Used a non-Apple cable from a convenience store that solved the problem. Weird that all these people had the same problem at the same time with cables that have been working fine until recently.

Jan 31, 2019 8:07 AM in response to brandenecook

It's been a while for this post, just thought to share my experience, yesterday i had a call with Apple support with same issue. Yes, it started with new apple iphone Xs original boxed USB cable. I thought it was the cable for a while and when i switched back to my old iphone X cable it worked (I was able to connect my iphone to my Mac Book). Apple also, told me to charge your phone to at least 80% with the power plug and try with the new USB cable of Xs. Once i charged it to 80% it worked with my new USB Xs cable. Weird, because if you connect iphone to Mac it should charge as well. Looks like the new USB cable of iphone xs needs to be charged using wired power plug and then it connects to the Mac book. Hope this helps.

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Installation failed: Can't install the software

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