itunes now reports airplay device not compatible

Question

Level 1

11 points

itunes now reports airplay device not compatible

I've been using a Denon receiver (AVR 2112ci) which has built in airplay to play music from my windows PC via itunes for years now. Recently I upgraded iTunes (12.8.0.150) and now I get the message: The Airplay device "Denon" is not compatible with this version of iTunes.

I have reset my receiver back to factory defaults, rebooted my PC, and windows updated my PC so that it is completely update to date. I have turned off my windows firewall. Nothing seems to matter.

My iPhone can use my receiver via Airplay no problem but it is running an old version of IOS (10.x).

In my reading it seems that something might have changed in terms of the airplay protocol that could explain this. Is that true? Am I out of luck on this?

null-OTHER, Windows 7

Posted on Jul 16, 2018 2:19 PM

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Answer 1

Sep 19, 2018 8:04 PM in response to gene244

Workaround - go to system preferences, Sound, and click your device there. iTunes will play through the Denon receiver. 3 extra clicks, but not too bad...

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Answer 2

homer_az

Level 1

11 points

Dec 11, 2018 2:57 PM in response to gene244

Like others said:

itunes 12.9.2.6 finally fixed this for me. This happened to me a few months ago on my Pioneer VSX-1021 (my VSX-822 still worked). I updated itunes and pioneer firmware with no luck.

So for the past few months each time itunes wanted to update I said yes (normally I don't bother to update) and tested. TODAY it worked (didn't even reboot Win 7 PC).

Good Luck

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Answer 3

gene244 Author

Level 1

11 points

Jul 26, 2018 7:59 AM in response to gene244

Okay after a lot of work on this I have determined that one of two things is the case:

Something in iTunes has changed and if so then the Denon receiver that I have needs a firmware update HOWEVER Denon is no longer updating this model. OR
The airplay chip in my receiver is broken

In either case a new receiver that is a model that is supported by firmware updates and voila everything is working...

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Answer 4

tonyg99

Level 1

4 points

Sep 9, 2018 11:24 AM in response to gene244

Same issue with my Denon AVR-3312 CI receiver and iTunes 12.8 on Windows 10.

It looks like Apple have decided NOT to include backwards compatibility with older AirPlay devices in this release of iTunes, which is very frustrating -- although not entirely surprising.

I've submitted a support ticket to Denon to ask if Airplay 2 will be supported on my receiver via a firmware update, but I'm not optimistic -- it's in both Apple's and Denon's interest for products to become increasingly obsolete so we have to keep buying new gear every few years! 😠

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Answer 5

ccartter

Level 1

4 points

Nov 28, 2018 10:10 AM in response to gene244

I have the same issue with my Denon AVR-1912. My iPhone can play to it, but my upgrade to iTunes 12.9 broke it from my desktop Mac. The workaround of going to the Sound control panel works but it doesn't allow multiple speakers to be selected. Way to go Apple!! Grrrrr.....

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Answer 6

ENielsen

Level 1

11 points

Dec 8, 2018 11:16 AM in response to gene244

The latest update to iTunes () fixes this issue. It explicitly says so in the notes. Which is good because I have several 3rd party airplay devices that stopped working. Now all of them work again--Denon, Yamaha and Griffen

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Answer 7

tonyg99

Level 1

4 points

Sep 18, 2018 6:38 AM in response to ojos_cuatro

Here's the (sadly predictable) response I got from Denon support about Airplay 2 support for the AVR-3312CI receiver:

This receiver does not have the ability to support AirPlay2.

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Answer 8

els1

Level 1

4 points

Oct 6, 2018 9:22 PM in response to Big Bob the Filmstar

This works! BUT only the one speaker chosen by this method will play--the Airplay speakers that work through iTunes are turned off.

I have a Phillips Fidelio and get the message:

"The AirPlay device “Philips_Fidelio 04B81D” is not compatible with this version of iTunes."

Phillips' response:

Unfortunately I can't give you detailed instructions on how to fix the error message as it appears to be because of changes made by Apple to their software but here are a few suggestions:

- Check if you can select AirPlay 1 in iTunes settings

- Make sure that you are not trying to use features which are exclusive to AirPlay 2

- Contact the software developer for a possible fix that re-enables connectivity with AirPlay 1 speakers

- If it is not possible to enable AirPlay 1 compatibility in your software then it might be possible to downgrade to an earlier version which supports AirPlay 1

I couldn't find anything that allowed choosing Airplay 1 so waiting for Apple to fix this.

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Answer 9

turingtest2

Level 10

278,263 points

Aug 12, 2018 10:03 AM in response to avendra

I can only suggest you use Feedback - iTunes - Apple and report the issue to Apple. It would unfortunate if they've tweaked AirPlay such as not to support older devices that were previously compatible. Yours is one of three threads I've seen today about the same issue with different devices. 😐

tt2

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Answer 10

Nov 9, 2018 10:05 AM in response to gene244

Best bet is to get a Chromecast Audio, Apple is forcing people to buy new everything. It's not right but it's what they're doing, backward compatibility is easy to include in updates.

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Answer 11

Slate_74

Level 1

4 points

Dec 10, 2018 4:49 PM in response to ENielsen

Same issue with Pioneer VSX-1021. The sound control panel work-around -- which works -- demonstrates that this is an iTunes issue, not an AirPlay issue or compatibility issue with the receiver. ENielsen indicates the update to iTunes fixes the issue. Is this the iTunes that comes with Mojave? I have the latest version for High Sierra 12.8.0.150 and it does not play through the Pioneer. Since Mojave will break non-64-bit apps, I've not made the transition yet.

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Answer 12

homer_az

Level 1

11 points

Dec 13, 2018 10:01 AM in response to realMZ

I still work. I tested my PC itunes to pioneer then iphone to pioneer. all good. I tested iphone remote to PC itunes and it worked and allowed me to change itunes speakers. Maybe a reboot of everything would help?

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Answer 13

turingtest2

Level 10

278,263 points

Sep 12, 2018 6:59 PM in response to Big Bob the Filmstar

See the iTunes installers section of Troubleshooting issues with iTunes for Windows updates.

tt2

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Answer 14

Tad1

Level 1

4 points

Nov 2, 2018 9:35 AM in response to msc999

edit>preferences>sound and then you should see your device listed as a resource.

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Answer 15

avendra

Level 1

4 points

Aug 10, 2018 9:05 PM in response to gene244

this seesm to be a very expensive solution. I'm having the same problem with my Marantz NA7004 after no issues with this for at least 5 years. I am not inclined to replace it. Is this a problem with Marantz sotware (as gene244's post suggests) or is there a fix for the itunes software? Most grateful if someone could assist.

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