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User profile for user: mangfromkowloon
mangfromkowloon Author
User level: Level 1
4 points

Can't download HD movie file from iTune

Purchased a movie, only the SD version could be downloaded though it said on the purchase page that HD version is available. Clicked the "Download 1080p" link and it only opens the iTune preference box with no mentioning of how to download the HD file. Please help.


Very disappointing as I already had the movie on DVD, my purchase is to obtain a HD version.



Mang

iMac (27-inch, Late 2013), macOS High Sierra (10.13.6), Actually my system is late 2014

Posted on Jul 16, 2018 5:59 PM

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User profile for user: turingtest2
turingtest2
User level: Level 10
274,358 points

Posted on Jul 17, 2018 1:52 AM

Use the https://reportaproblem.apple.com/ pages to get in touch with support.


tt2

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Can't download HD movie file from iTune

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