BridgeOS Crashes Happening on 2018 MacBook Pro with TouchBar

Hi,

I bought my MB Pro 15-inch last week in Belgium: I have multiple crashes a day with the same error report as described in this thread. I straight away installed Mojave (10.14.1), the MB doesn't wake up out of sleep mode and crashes after the lid has been closed. Nothing but the charger connects to it. Didn't use Migration Assistent, only installed Office 365, Adobe Pro and Slack so far. I also have the impression this MacBook is not very fast. I'm actually quite disappointed: I work with Apple computers since 1994 and I never had issues like this. In general I find the charger tacky (where is the magnetic connection and the charging LED's???), the Touchbar not amazing and the keybord not bad (I'm an advertising copywriter) but also not great. I find the edges under the trackpad (where you open the laptop) quite sharp, they used to be much smoother on my old MacBookPro 2015 (which is sold already).

Anyway, I haven't reported this to Apple yet nor to the shop where I bought the Mac from. If it's a software issue it might be worthed to wait for a fix, if it's hardware related: how will I be sure it doesn't happen on a different machine?

BTW, I bought an Acer for one of my boys as well: the look and feel is no longer that much different from a MacBook... I'm quite sure all of this would not have happened under Steve Jobs. It feels like they definitively took the magic out of Apple. I wished I could say something different, but I can't. And I've always been a huge and very happy Mac fan.

Own a new MBP 13.3" with TB and 512GB for about a week. I am having at least one kernel panic a day connected to BridgeOS bug_type 210. Talked to the Apple support and an Apple service provider. Nobody knows what's the problem and how to fix it. Apple support suggested a clean install, but this didn't fix the error for me.

Next step would be a reset of the T2 chip. Therefore a second Mac with at least High Sierra is needed.

Did anyone test this?

P.S.: Had a nice working MBP2011 15,5" i7 with SSD, but unfortunately it stopped working due to the known graphic issue. I am really happy that Apple replaced the Logic board with the same faulty chip two years before....

Hi 卓,

After clean installed, Have you used any peripherals such network interface, external drive, USB dongle? Have you used MBP without charging?

Please kindly tell me.

P.S.

I've not been able to use MBP2018 Touch bar model several days because of All USB port was dead. Only once, I could use MBP2018 touch bar after connecting to outlet due to lower battery and also changed the position of the open status lid a little bit when I move to other desk that has an outlet. But, It's never solved even though it's same scenario. Moreover, Even though I could not use all USB port and try to keeping the condition by closing the lid. But, All USB port worked after I twice opened the lid. But, There is the duration of sleep between the twice. It's 30 mins approximately. No special application was running at that time. But, I could see BridgeOS crash report after login.

Just wanted to note that since the Mavericks update a week ago (the one right after the new Macbook Airs were announced) I have had NO kernel panics of any kind (overnight, while using, etc). So to be clear, Mojave 10.14.1 (18B75).

I'm curious if any others on this build are still facing issues.

Hi, I know this thread is in respect to the MacBook Pro, but I just want to report that I'm having a similar issue on the new 2018 MacBook Air, with the latest Mojave 10.14.1 update. I've had the computer since November 7th, and have used it heavily everyday since. I just experienced this crash last night. The only difference is that the computer wasn't in sleep mode. Also didn't have any peripherals connected. I was in the middle of using it when it crashed. It rebooted into the lock screen. When logging back in I got the kernel panic message with log file. The cause being Bridge OS 3.1. It didn't happen until almost 2 weeks after getting the computer, and has not happened since.

**** machine crashed as I was typing in this reply!

I have a MacBook Pro 2018, Mojave 10.14.1. Crashes randomly with BridgeOS 3.1. Happens even when I'm sleeping. I did a clean install but problem still persists. Also, replaced machine but same problems. I tried resetting SMC twice which didn't work. Thought it was a bit of a long shot but why not as I have spent weeks on this already.

As far as I can tell Apple have been aware of this since January 2018. This is just ridiculous. Apple's product and reputation are getting worse each year. Particularly with software releases. Although, who knows if this is software or hardware? Either way, I'm actively looking for an alternative.

Hi @GrumFromOz, @maksimrv,

I was leaning towards hardware myself. Maybe it's a quality issue. I was running the same applications on Mojave 10.4, 2015 MacBook Pro and didn't experience this problem so I don't think it's Mojave. I'm back to could be either.

Let's hope the fact that it's in new machines results in more attention being paid. As I mentioned earlier... now on BridgeOS 3.1 and not fixed.

Fingers crossed (technical term I've used before).

Hi @jttaggart,

Do you still have the 2015 MacBook Pro? Would you consider selling it secondhand? I desperately need to upgrade my 2009 and 2012 MBP's and Apple don't seem to have made a reliable one since 2015 (given keyboard and T1/T2 chip issues).

I'm considering moving to Windows or Linux, but I've been Apple only since 2009 and really don't want to have to go through the hassle.

Cheers,

jttaggart wrote:

Let's hope the fact that it's in new machines results in more attention being paid

Sadly, I wouldn't hold your breath.

Going back to August, or possibly before, Apple had a dedicated team trying to find the issue, with no apparent success so far.

Also, there are active threads a year old for iMac Pro's with very similar BridgeOS issues. There must be people who's warranty is ending about now.

Bottom line: One year down Apple continue to sell machines with known issues AND has released four new machines with BridgeOS issues!

What happened to "It Just Works" hey? Poor old Steve must be turning in his grave at an extraordinary RPM.

Sorry, It seems to be appeared on Mojave. Well, I slightly remember It was not appeared on MBP2018 Touch bar/macOS High Sierra.

http://osxdaily.com/2018/11/07/supplemental-update-for-new-macbook-air-2018-rele ased/

Hi jttaggart,

I'm sorry to hear that. I got same issue when I used High Sierra on MBP2018 Touch bar model. I found the issue(message) when I finally logged in MBP after resuming or power on after using MBP with peripherals (ANKER's network interface) and power cable. Also, I don't remember exactly whether MBP was connected to outlet or not. But, I got the crash message when I was using MBP. It was tough week for me and our AppleCare was not proactively help me out. But, I got help from US directly. I was very glad that.

However, Even though I've kept the condition by sleeping after I cannot use any peripherals using with all USB port, It worked when I visited at Apple Store. I'm doubt T2(SMC(lid, power, misc)) and BridgeOS.

By the way, Did you use any peripherals(any USB interface devices) before sleeping? And, Did you connect MBP to outlet to use your MBP before you get the issue? Please kindly let me know.

I've returned my MBP already. I've been waiting to be fixed the issue by Apple's smart creatives. My current MBP is very heavy... getting tired every day.

Hi LoveSteveJobs365,

I disconnected all peripherals and still crashed with same error. It was middle of the night with nothing running besides email and basic Mac programs. Even if it was peripherals, how can one practically work with no peripherals? No backups?

I'm considering returning mine as well. And this is the 2nd time in 24 hours that crashed while replying to this forum!

Hi LoveSteveJobs,

Yes I did install the supplemental update first thing upon receiving the MBA. I installed it through the 'About This Mac -> Software Update' interface. Yes 2018 MBA was connected to a power outlet when I experienced the Bridge OS crash.

I posted this on other threads, but I can tell you this problem has not been fixed at least on the latest brand new imac pro custom order, and with the latest mojave or even the betas. I have frequent crash to power off ("bridge OS" cited in the crash report) during startup only (or reboot) with all T2 chip functions turned off that I can do myself incl the secure boot setting off. I do not use sleep or filevault etc, so it only happens during startup so far. I have done a fair amount of, so far ineffective, troubleshooting and have a case with Apple, but Apple is still hare triggered for only to advise to do a clean install. Obviously not the solution. Unfortunately I don't feel much hope here until they replace the T2 chip hardware entirely. It has been a year since these problems started appearing on the forums and the situation isn't any better. I have limited the functionality of my computer so as to reduce, but not eliminate the problem. So in effect I have a $7000 crippled product waiting for a fix which may never come. That is the sobering bottom line.

part of one of the reports:

{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version ":"Bridge OS 3.2 (16P52540a)","timestamp":"2018-11-24 17:17:32.92 +0000","incident_id":"324AD759-2B36-40F0-9F64-D852A528AF5A"}

"build" : "Bridge OS 3.2 (16P52540a)",

"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",

"date" : "2018-11-24 17:17:32.79 +0000",

"incident" : "324AD759-2B36-40F0-9F64-D852A528AF5A",

"kernel" : "Darwin Kernel Version 18.2.0: Mon Nov 12 20:25:54 PST 2018; root:xnu-4903.231.4~4\/RELEASE_ARM64_T8010",

"macOSOtherString" : "\n** In Memory Panic Stackshot Succeeded ** Bytes Traced 293920 **\n",

"macOSPanicFlags" : "0x4",

"macOSPanicString" : "panic(cpu 2 caller 0xffffff801e0da1ed): Kernel trap at ...

This is very interesting. Last week I got my 3rd MacBook Pro 2018, Mojave 10.14.1. The 2 I had previously were crashing with Bridge OS 3.1 error. I was going to get an iMac without the T2 chip as I had to get work done but couldn't get one until 5th December so my only option was to try another MacBook. Since getting the 3rd machine last week I haven't had a single crash. I was wondering if it was hardware or software related and if they had updated Bridge OS. What is very interesting is that you got Bridge OS 3.2 error. Maybe that fixed the problem or maybe not. In your case, not.

And yes, they appear to have been aware of this problem for a year. What I find, (ironic or absurd), is that they suggest you turn off everything related to T2 chip which kind of defeats the purpose and also indicates that they are pretty sure that's the problem. Apple are definitely not the company they used to be.

A very sobering and **** annoying bottom line to say the least. My sympathies.