BridgeOS Crashes Happening on 2018 MacBook Pro with TouchBar

For the first time in almost a month of use, I hit the Bridge OS crash again. I had it a couple times when I first received the MacBook Pro (15" i9, 16GB, 1TB), but disabled Power Nap and then wasn't able to get it to crash even after re-enabling it. But as if on cue, it crashed on me this morning as I was checking a few things before beginning the process of migrating everything off of it onto the new MBP Apple just sent me to replace the crashing first one. I sent the crashing report and the System Diagnostics file to Violet, my AppleCare rep.

What I found interesting was that right out of the box, the replacement MBP had the "crypto_val" errors when running Disk Utility. So I booted into Recovery Mode, erased the hard drive, then did a fresh install of High Sierra, setting up a "test" account. Disk Utility reported no "crypto_val" errors after that. So then I used Migration Assistant (ugh! I didn't have a Thunderbolt 3 cable so used Wi-Fi to transfer between the two...first time I'd ever done it that way. Took 6 hours!) to transfer my account off the original MBP onto the new one. First thing I did after the transfer was run Disk Utility. Thankfully, no "crypto_val" errors again, so I'm feeling like 1 problem down (though I suspect those were never really all that serious to begin with). That said, based on everyone else's reports, I don't feel like I'm out of the woods. I'm sure it's only a matter of time before I encounter a Bridge OS error. Nevertheless, I intend to turn Power Nap off and cross my fingers.

It's such a shame that your solution is to turn off a feature and cross your fingers. All after formatting a brand new computer because Apple still haven't fixed the issue that seems to be in the image used on the new MacBook Pros and secretly thinking you're in for Bridge OS kernel panics at some point.

I had a call from Apple support on Friday asking for details and logs. Spoke a good 15-20 minutes trying to find out more and asking me to upload logs if and when I experience the crash again. Person I spoke to said that the issue will need a software update at some point, but it sounds like they are still trying to get to the bottom of it. For me, it's not a reproducible thing - and typically, I've not had a crash in the past 4 days...

Mine occurs like clockwork. Friday alone it crashed 8 times.

Yesterday, about 5 times.

I’ve got it narrowed down to when my computer sleeps. I’ve disabled power nap as some people recommend but it still crashes

An Apple representative called me a day or two ago asking for more details and diagnostic information around this issue -- they couldn't say too much, but basically said they are looking into the issue and actively searching for a solution.

It sounds like Apple is aware that this is a real problem. They said to keep my ear to the ground and look at software patches / etc -- and that if it turns out to be a hardware issue I won't have to worry about winding up with a dud of a machine.

Huge thread about the issue here: 2018 MacBook Pros crashing with "Bridge OS" error | Page 44 | MacRumors Forums

Good video about "BridgeGate" here: The BIGGEST ISSUE with the MacBook Pro 2018! - YouTube

Just a note. This was run from battery. The charger wasn't plugged in...

...................

I Have just tested it with the charger plugged in and that seems to be working fine. On battery power I can reproduce it every single time...

Also getting the Bridge OS 3.0 error. 1-3 times a day.

15” 2018 MBP, i7, 32GB, 1TB. Fresh install, no TM restore or data migration. I have encountered the crash with no inputs in USB ports as well as connected to a Caldigit TS3 Plus driving two Dell 27” monitors.

When it panics and crashes the fans make a brief but loud woosh noise for a second. I had no idea what it was at first, fortunately I found the thread at MacRumors. Inspecting the crash reports the error states Bridge OS 3.0.

I have had the errors with Adobe programs open mid-work, a full screen live steam video (3-4 times) in Safari, randomly whilst setting up the machine/tweaking touch bar etc.

Considering it’s a $5,500 machine - why is there no fix? People have had this problem for months?

I installed Mojave PB hoping it would solve the issues, no luck.

Sadly, 5 times in less than one week.

MacBook Pro13" 2018/i7/16GB-RAM, completely new installed (no immigration).

I bought it, so I can send my MBP15" 2017 to repair - that one also has some problems.

So the situation now is:
My MBP2011 died a year ago on the known GPU-Issue.

So I spend a lot of money to buy the best config of the MBP15" 2017.
Then after a few weeks, some issues started (speaker problems, key problems, some times also the GPU.

But I waited, because I need my MBP for work. BTW my backup-computer is a MBA11" 2011.
I waited to buy a new MacBook Air, but Apple sells only an old tec-MBA.
O.k. I spend more than 3000 CHF/USD on a MBP13" 2018...
So I spend almost 9000 and have no really reliable mac! :-(

Your use of a storage device strikes a chord with me and my situation.

Generally, people's reports of problem causes are very diverse. No one thing seems to really emerge except that for the most part, it is good if you don't plug any devices in, though not a fix. I wonder if, overall, this is just a lack of robustness in BridgeOS software/firmware. This is after all, a part of the OS which needs to be extremely robust. But, how many machines have their been in the world with the T2 chip until now? Testing, particularly in the wild, could only be considered limited when compared to the other parts of the OS in the rest of the Mac universe. Some parts of the OS are probably over a decade old. This feels like a set of problems rather than one error somewhere. When you watch a good YouTube video or find a good article about the T2, the T2 is assuming a lot of important functions related to storage and other things. There is a brand new chunk of OS there that hasn't had much runtime in the wild yet compared to the rest of the OS.

Strangely, I haven't had a restart in 10 days. Yet, I am having crazy storage problems with Acronis True Image. It worked fine day in and day out with my MBP 2016. Now I can only get a successful backup half the time. The external drive has been corrupted. I have formatted several times. Acronis spews error logs like crazy. Acronis 2019 was just released and it is the same. It has a feature where the external drive is formatted as bootable for easier recovery, yet after 6 fresh format attempts, it can not make the drive. I moved that target drive over to my Mac mini and it worked immediately on the first time. I am not panicked (no pun) because I use Acronis specifically to back up my Bootcamp partition which isn't available yet. So, TimeMachine is enough for now.

As I said, reading your issue about the USB flash issues reminds me of my own experience, though not with restarts any more. Simply that my use of the external drive has been extremely unreliable since day one. Maybe it is 100% an Acronis issue, but there is definitely something severe going on there, related only to my T2 Mac and T2 has storage responsibilities. But I feel like there have been a few reports of people having storage issues.

To add a bit of an update, and really only related to Power Adapter usage (although I had a couple of hours on battery only last night and everything was ok) -

In energy settings (Power Adapter tab) I unticked -

1. Prevent computer from sleeping

2. Put hard disks to sleep when possible.

I have not had a (Bridge OS related) KP or restart since my last post (48 hours ago).

It may be worth a try if you're running a MBP that's constantly connected to AC.

I've also been troubleshooting a new Drobo 5N2 (NAS) that I purchased alongside the MacBook Pro. I found when clicking on or sometimes dragging files from folders within my Drobo shares to my Mac (or into Photoshop/Adobe etc.) this resulted in Finder beachballing for 20 seconds, the Finder window closing and my favourited shares/folders pinned to Finder to be deleted (this has happened probably 20 times in the last 10+ days with huge frustration in having to recreate favourites). The Drobo would also disconnect momentarily - a couple of times the Drobo wouldn't connect, although it was visible in Finder. I would have to manually connect to server to get shares to mount.

These 'mini' crashes in Finder were happening in High Sierra as well as on the latest build of Mojave, and in tandem with the Mac's Bridge OS crashes - for this issue I've been going backwards and forwards for a few days with Drobo thinking it's a Drobo thing.

Drobo are unable to see any issues via diagnostics regarding a Finder crash I had yesterday (not full blown KP/restart/Bridge OS error) - the crash again removed all my shortcuts from Finder favourites and disconnected the Drobo momentarily. This has led me to believe there's nothing wrong with the Drobo and this is all coming from Finder/MacOS.

Googling 'Finder crash/favourites being deleted', I had no idea this issue has been going on for (MANY) years. This is pretty basic functionality that I would have thought ran smoothly every time. I mean they're just pinned shortcuts.. either way, this is very broken (for me) in the latest Mojave PB.

Is anyone else losing their pinned finder favourites after these major KP crashes?

Hello!

As it was mentioned above - unchecked option "Put hard disks to sleep when possible."
As I wrote around 10 days ago or even more - after doing the same - I don't have any crashes anymore, not on the battery, nor with the charger.

Also, I'm using sometimes my external Samsung SSD for TM backup.

So, this option "Put hard disks to sleep when possible." might be one of the possible reasons.
Also, I have checked "Prevent computer from sleeping"

Worth to try.

Just saw an 'Supplemental Update 2' for MacBook Pro 2018 with Touch Bar hit the App Store. Not much info on what it does, but hopefully it addresses the crashes we've been seeing.

Anyone have an idea how to see the BridgeOS version?

Philip

Hey guys! I have the similar problem (mb2018 15') and I very tired( Why we must suffer from the problem. New update today not solved a problem for me. I using DOCK station and USB-C usb3 adapter (does not matter - I do not believe 2 adapters can have own problem) and I have the problem. I have contact support - their answer does not like me - "You must wait. Engineers working on this software problem - in future, they fix it - without deadline!!!" it's not serious - I'm very disappointed Apple (I must work to be able to buy Apple production - but with that, I can't work). I want to return my MB (and buy MB2017 without T2 - right now, I can't see an alternative for MacOS). Did anyone return MacBook after 14days - bought appleStore (guarantee return in Russia)?

Yep! We've the same Bridge OS kernel panic problem on TWO brand-new 2018 MacBook Pro's with touch bars, one 13" and one 15".

One has never had external devices connected, the other has had monitors and external SSD's & HDD's.

Both crash when they've been in sleep mode for some time.

So wishing we hadn't "upgraded" from our 2009 & 2012 models. Not looking forward to migrating our changes back to the old machines and returning the new ones.

Dear Apple,

Your products MUST be reliable for them to be used for work. All other features are optional. Please do not release unstable machines and make your users beta testers. Therein lies the dark side and loss of market share.

Your sincerely,

Losing the Faith.