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BridgeOS Crashes Happening on 2018 MacBook Pro with TouchBar

Having received my new 15" MBP yesterday, incorporating the new T2 chip, I have experienced two BridgeOS crashes in the past 18 hours.


The most recent happened with a USB-C Samsung drive, an external keyboard and mouse as well as a Belkin USB-C ethernet adapter all connected directly into the USB-C ports on the device.


I did a straight-up Migration Assistant from my 2017 15" MBP with a Touch Bar and had to set up TouchID again on the new one!


The Crash Reporter error was in a completely different format from a normal Crash Report and is not documented on the Mac in the usual /Library places.


Due to fat fingers, I was unable to capture the latest log, but I will post again once I have some more detail.


Has anyone experienced the same thing?

MacBook Pro (15-inch, 2018), macOS High Sierra (10.13.6), 2.9Ghz i9, 32GB RAM, 1TB SSD

Posted on Jul 16, 2018 10:30 PM

Reply
270 replies

Aug 29, 2018 5:38 PM in response to Andrew Preece

I just had my first reset with the machine awake and working on something. The error report was for BridgeOS. My resets had calmed down to less than one per week when sleeping.


I had a horrible lapse in judgement after loading the second supplemental update and also noticing that the Bootcamp drivers are now available. So, I attempted to create a Bootcamp partition and install Windows on it. Somewhere during the partitioning, close to the end I think, the machine spontaneously restarted. Now my partition map is "broken" and I am unable to get rid of the Windows partition that it was creating and is now marked as free space but somehow inaccessible to either use or delete. My Mac partition returns errors during first aid that won't clear. <<inode_val: object (oid 0x3) invalid nchildren (-1) fsroot tree is invalid. The volume could not be verified completely.>> I've worked on that for a day and a half trying to get the volume back to normal. I won't even bother calling support and am preparing to rebuild the machine once I am sure I am backed up redundantly.

Sep 1, 2018 4:15 PM in response to GrumFromOz

Out of interest if you go to > Apple menu, About This Mac, System Report - Under 'Thunderbolt' (left side) - what firmware version are you running?


I have a Caldigit TS3+ dock and stumbled across this article this morning (from April 2018). http://www.caldigit.com/KB/index.asp?KBID=228&viewlocale=1


I fail to understand how a new machine, purchased 3 weeks ago AND now running the latest Mojave beta was shipped with such an old Thunderbolt 3 firmware version. My machine is running Thunderbolt controller firmware 30.2 - I'm awaiting a call from Apple support now on how to upgrade the firmware to 33.2.

Sep 1, 2018 5:02 PM in response to RickDaniel

My rebuild went smoothly. I reloaded everything from the App Store and by re-downloading fresh binaries from their publishers without restoring anything except some VMs and a couple of data folders or by re-sync with iCloud and Dropbox. All settings are now default, including FileVault (on). I am in day 2 with no restart, but it is early to tell.


Interestingly, the first thing I tried (again) was installing a Bootcamp partition with Windows and it went flawlessly. I can boot to the new Bootcamp partition or use it through Parallels. So, that is great. I am going to avoid using the Bootcamp version of Windows until all of this settles out a little, though. I only need to be on hardware for one specific type of work task. Otherwise, I will used VHD based VMs whenever possible.


The only issue I have seen since the reload, which continues to make me nervous, was I could not erase a USB flash drive (new out of box with NTFS format) until the 4th try without some sort of Disk Utility error. My main non-reset symptom continues to be odd behavior with external drives.

Sep 1, 2018 5:07 PM in response to brexx

Yes. I have the supplemental updates loaded and latest re-downloaded version of High Sierra.


I just happened to rebuild mine from scratch about 36 hours ago. My first act was to load the supplemental updates. My second act was to use Bootcamp Assistant to create a Windows partition just in case it were to fail and force me to rebuild the machine again. But all went smoothly.

Sep 2, 2018 4:46 PM in response to Andrew Preece

I have the same problem. Any news from Apple on this?


{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version ":"Bridge OS 2.4.1 (15P6805)","timestamp":"2018-09-02 23:35:54.14 +0000","incident_id":"FBE2821D-A221-470D-8C5F-63784D4EA213"}

{

"binaryImages" : [

[

"e0e6f8b6-c72f-e2cd-30ef-30dd2c2f37fe",

18446743936270598144,

"U"

],

[

"00000000-0000-0000-0000-000000000000",

0,

"A"

],

[

"7f5e330b-f8bd-3c53-b45c-7726c2bb0d74",

6442450944,

"S"

]

],

"build" : "Bridge OS 2.4.1 (15P6805)",

"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",

"date" : "2018-09-02 23:35:53.65 +0000",

"incident" : "FBE2821D-A221-470D-8C5F-63784D4EA213",

"kernel" : "Darwin Kernel Version 17.7.0: Fri Jul 6 19:25:51 PDT 2018; root:xnu-4570.71.3~1\/RELEASE_ARM64_T8010",

"macOSOtherString" : "\n** In Memory Panic Stackshot Succeeded ** Bytes Traced 633216 **\n",

"macOSPanicFlags" : "0x4",

Sep 6, 2018 1:54 AM in response to Andrew Preece

Dear, Apple Same here when I working and crash for 2-3 times, please fix as soon my crash log:


{"caused_by":"bridgeos","macos_system_state":"running","bug_type":"210","os_vers ion":"Bridge OS 2.4.1 (15P6805)","timestamp":"2018-09-06 07:40:07.61 +0000","incident_id":"95D99768-1DF4-4F5D-BE45-59040179DD6C"}

{

"binaryImages" : [

[

"e0e6f8b6-c72f-e2cd-30ef-30dd2c2f37fe",

18446743936270598144,

"U"

],

[

"00000000-0000-0000-0000-000000000000",

0,

"A"

],

[

"7f5e330b-f8bd-3c53-b45c-7726c2bb0d74",

6442450944,

"S"

]

],

"build" : "Bridge OS 2.4.1 (15P6805)",

"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",

"date" : "2018-09-06 07:40:06.93 +0000",

"incident" : "95D99768-1DF4-4F5D-BE45-59040179DD6C",

"kernel" : "Darwin Kernel Version 17.7.0: Fri Jul 6 19:25:51 PDT 2018; root:xnu-4570.71.3~1\/RELEASE_ARM64_T8010",

"macOSOtherString" : "\n** In Memory Panic Stackshot Succeeded ** Bytes Traced 1207872 **\n",

"macOSPanicFlags" : "0x6",

Sep 9, 2018 8:27 PM in response to brexx

I wish I could say for sure that it was the rebuild that helped. I had nightly restarts in the beginning but was fairly stable immediately before this rebuild. I went at least a week without restart. The reason for the rebuild was a Boot Camp partitioning that failed in the middle and left me unable to straighten out the partitions. That said, I have my fingers crossed now that it stays stable for a while. BTW, I attempted the Boot Camp partition immediately after the rebuild and it went flawlessly. So, for the moment everything is as it should be.

Sep 10, 2018 5:10 AM in response to RickDaniel

In my opinion, there is still no recipe for getting rid of those crashes when you have them. In my experience, re-installing clean (did it many times) has not been the solution (had one the following morning a while back after doing that). The 2nd update seems to have reduced occurrences, but not totally. Having plugged or not different USB devices or adapters did not make any difference in my case. Changing the unit was not the total solution neither (finally had a one wake-up crash a couple of weeks after that).


I personnally can live with those rare crashes, while being optimistic that this is probably software-related and fixable. Overall, very happy with my MacBook Pro 2018.

Sep 10, 2018 6:37 AM in response to cmmmmmm

I would agree that from what you read here and from personal experiences that there appears to be no simple correlation to something that causes the problem. At least a few dozen people have been working hard to find an obvious cause and willing to spend some hours trying things. There have been rebuilds, machine replacements and all sorts of configurations tried. Particularly since this has been an issue for even longer on iMac Pros that have been out for a while. I would also agree that this is the first hardware upgrade I have had in a while that is immediately noticeable in its positive performance impact. The extra cores and double the memory make an immediate difference when you use VMs for development purposes. It would be hard to go back to MBP 2016 for me. That said, I have had a few more stability issues than you would expect leading to some reboots. But, those could as easily be caused by non-Apple software running on this new platform. (problems partitioning and formatting, a network copy issue, etc.) Each time the reboot cleared things up. Those things were extremely rare on my MBP 2016.

Sep 18, 2018 11:52 AM in response to Andrew Preece

Happens today again.

BUT! Caused by "macos"{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version ":"Bridge OS 2.4.1 (15P6805)","timestamp":"2018-09-18 18:35:53.08 +0000","incident_id":"A8AFEAD0-EAB4-4450-860F-0A4CC97EF052"}


And


"macOSPanicString" : "panic(cpu 6 caller 0xffffff7f97a4787b):


instead of


"macOSPanicString" : "panic(cpu 0 caller 0xffffff8004699995):


Apple! Take a look at this.

Sep 18, 2018 1:13 PM in response to dzaiats

Apple is not here. This is a User-to-User forum. Apple does not troll these forums looking for problems.


If you want Apple to notice, be selfish and present your computer at an Apple-owned store or Apple-Authorized Service Provider and ask them for relief. Or call AppleCare (free for 90 days). When the chorus of complaints gets loud enough, Apple will act.

BridgeOS Crashes Happening on 2018 MacBook Pro with TouchBar

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