Mac reports iCloud storage is full when it is not

My Mac (MacBook Pro 2016, MacOS 10.13.6) is refusing to sync files to iCloud and is reporting that iCloud storage is full when there is around 26GB of free space. I am on the 50GB subscription tier.

Anyone come across this before or have any ideas to solve it? I have not done much troubleshooting outwith rebooting.

See screenshots.

MacBook Pro (13-inch, Late 2016, 4 TBT3), macOS High Sierra (10.13)

Posted on Jul 17, 2018 3:18 AM

Similar questions

iCloud Not Syncing on MacBook Pro Suddenly my MacBook Pro 15" is not syncing to iCloud... All checked ALL the settings in System Prefences and have been the same for 2 years. I also checked whether iCloud is down or not on Apple's iCloud system status site. Many files are in limbo showing they are stuck I have monthly plan for 50 GB which I use for work. see screenshot enclosed. Please address this immediately or I will have to cancel my iCloud subscription and go somewhere else because I cannot have my files not syncing!
1358 2
false message "Your iCloud storage is full" iMac OS X 10.11.6Starting several days ago, applications linked to my iCloud (Notes, Safari, etc) say "Your iCloud storage is full". But System Prefs->iCloud confirms that I use less than 1 GB of my 5GB iCloud allowance. My problem is similar to the below. Is there now a fix I can do on my own or must I telephone Apple?(MacWorld, MAC 911, MAY 15, 2017 5:00 What to do when iCloud Storage is obviously empty but Apple says it isn’t)https://www.macworld.com/article/3196028/storage/what-to-do-when-icloud-storage- is-obviously-empty-but-apple-says-it-isn…
623 8
Why is my MacBook Pro HDD nearly full when I pay for 2TB iCloud? Maybe the answer is obvious but why is my MacBook Pro nearly full when I pay for 2TB iCloud? I have a screen capture of my Mac HDD. 171.78 GB of my Mac HDD is being used by iCloud Drive. Huh? I thought these files would be in iCloud ... not on my Mac's HDD. That should read nearly zero as the files on the HDD should be just aliases surely. I now only have 28.06 GB free on my 500 GBHDD. Can someone advise me on what I am doing wrong, please.
658 3

2 replies

LarryHN

Level 10

106,242 points

Jul 17, 2018 7:33 AM in response to bobfromnarnia

Manage your iCloud storage - Apple Support

Eric Root

Level 10

686,241 points

Jul 17, 2018 11:01 AM in response to bobfromnarnia

If necessary contact iCloud Support. You may have to try twice.

iCloud Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac reports iCloud storage is full when it is not

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up