My MacBook Pro 2018 version speakers are crackling.

Hello. A few days ago I got the new MacBook Pro 2018 15in version. I’ve noticed since yesterday that my MacBook Pro speakers were crackling randomly. I’m not sure if since this is a new release that there are bugs in the software or if it’s an actual defect. Because before yesterday, I haven’t experienced this issue. I resetted the NVRAM and did a diagnostics test with no issues. After about 10 minutes of use that’s when it does it. Then stops. I think I might hopefully but not hopefully have to get it replaced since it’s under the warranty still. I did nothing to it. So this is dissapointing to me.

Posted on Jul 17, 2018 10:42 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 23, 2018 1:30 PM

Hey! I had the same issue. I think I've managed to fix it by making sure that my MIDI output is set to 48.000 Hz. Go to Audio MIDI Setup settings, under Macbook Pro Speakers set the output to 48.000 Hz if its anything else (like 44). You might have a software installed that has changed the Hz value (and possibly some other under-the-hood sound settings as well). So far it has fixed the issue to set it back. I have not yet updated to Mojave, but has installed all updates up until that. See picture below.
User uploaded file


I hope this will help someone!

291 replies

Aug 16, 2018 12:32 PM in response to ehsanw97

Hi ehsanw97 and everyone,


My new 2018 MBP (15" w/ Radeon 560X) is also experiencing poor throttling behavior in Boot Camp.


While playing a game, I used the Radeon driver's onscreen display to track GPU clock speeds, and for seemingly no reason the clock speeds are being throttled very aggressively, leading to really poor performance.


My previous MBP (the 2016 model) had a less-powerful GPU, and yet it played the same game in Boot Camp with excellent performance. So this is clearly some kind of issue with the SMC/T2.

Aug 17, 2018 9:03 AM in response to esg007

I love MacBooks, but compared to my entry level Late 2013 MacBook Pro with only 4 gbs, I’d rather stick with that than a new one with so many issues such as the speaker issue and overheating, if I get a new MacBook Pro again I’m waiting until all the issues are fixed. But I might also go for like an MSI laptop where you get better performance and better specs. While I love Apples design and weight, performance is my end.

Aug 19, 2018 4:52 PM in response to Stephen Ressel

Just because you have reinstalled everything and it seems to be fine doesn't mean it isn't hardware. It means that when the machine is under no pressure just playing off iTunes or the internet it performs fine.


I haven't ever opened logic, GarageBand, Blender or any other program mentioned in this thread. I have only used one thing and one thing only and that is Traktor (another audio program made by Native Instruments.) So to make it clear two brand new MacBook pros 2018 with Zero things installed apart from Traktor.


It doesn't change the sample rate and no matter which sample rate I use the problem returns.

Aug 21, 2018 6:10 PM in response to snehil585

In the US you have 2 weeks after purchase to exchange it if you bought it from Apple. I'm not sure what options other countries offer. The options vary according to legal obligations imposed by respective governments.


It doesn't look like replacing it will solve the problem, that assumption is based on posts in this thread, but it's worth a try. At minimum the processing of returns should help bring this issue to Apple's attention if they aren't already aware of it.


Social media is a good idea. All companies loath bad publicity.

Aug 22, 2018 11:27 PM in response to MikedeWet

If this was a small deal then they would have just released a quick software update and everything would be fine. Instead with all their genius engineers the best you get is that their might be a solution in a month? My friend who works for Apple knew about a couple weeks back so they have been known about it and have failed to come up with anything. What a joke. They won’t issue a public statement because they don’t want to recall their machines.

Aug 28, 2018 8:17 PM in response to mattpeng

i have updated using the update but im still waiting , the issue only occurs for like after 30-40 mins. I did however speak with a senior adviser at apple today and they have been handling my case and they told me that if i take my laptop into the apple store i am eligible for a full refund. Now im not sure if i should do the refund and wait 5-7 days to get the money back and buy a new laptop or if i should wait and see if this update has fixed it.

Aug 29, 2018 9:07 AM in response to Haunts

Just a quick little something I noticed...


I updated earlier tonight. Decided to watch a movie, and noticed the screen flickers quickly, every 5-10 minutes. Is anyone interested in testing this out as well, and keeping an eye out for it? To clarify, AFTER the update, screen flickering occurs while watching a movie (ON ITUNES).


I have watched movies previously on this computer (2018 MacBook Pro 13 inch) through iTunes, and never noticed this issue until tonight.


I will note however, there has been no speaker issues whatsoever during this movie. (Avengers: Infinity War -- so, a fairly long test 😉)

Aug 31, 2018 6:14 PM in response to MikedeWet

Hi Mike, can you please let me know if you get any issue again, i still have 5 days more to return my macbook pro i5 2018, or make complain about it again, this is my second macbook i already went returned the other one the got the same issue then this.

im really upset about this problem, one because they don't give me any resolve and the other reason because i pay almost two thousand dollar.

thanks

Sep 14, 2018 5:13 PM in response to IdentifiedGamer

The cracking sound disappeared on my MBP 15" when I listened iTunes after I installed the supplemental update 2.

However, when I am using Logic ProX, problems are still there.

Even actually I was not using any headphones, suddenly the cracking started and a notice screen jumped out saying
"Error while trying to synchronize AUDIO and MIDI", screenshot as attached.

Then I put on headphones, either wireless or not, cracking sound disappeared at first for a while then appeared again.


I already returned my MBP and got a new one, but the problem is still the same.

Please let me know what to do.


User uploaded file

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My MacBook Pro 2018 version speakers are crackling.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.