iPhone X locked up

Question

iPhone X locked up

iPhone x

On latest iOS 11.4.1

This morning reading webpage on it, it locked up.

Will not respond to touch, lift to wake, power down or synch with computer.

All I see sometimes is apple logo and then thin white line at bottom and down left side.

Or a white mushy screen.

I cant connect it to my laptop as it looses connection.

I cant do the button reset / shutdown.

It has gone into emergency mode twice by sounding alarm and ringing number when I have held the buttons.

If i keep taping the screen it does partially wake up with button pressed but taking several seconds to respond.

However screen is unreadable mush or just lines. Occasionally I see the web page it locked up on but like looking through fog.

If it does show web page the time is showing the locked up time.

FaceID is not activating. (or locking phone)

Bluetooth is working as its connected to iwatch and my car radio and plays music.

I have a genius appointment but the earliest I could get is saturday.

Currently I am trying to run down the battery so it shuts down and hopefully it will reset itself.

In meantime any ideas please.

iPhone X, iOS 11.2.6

Posted on Jul 23, 2018 7:05 AM

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Answer 1

SiHancox

Level 5

4,953 points

Jul 23, 2018 7:23 AM in response to Robin Bonathan

Sorry, can’t work out with all the button presses you describe if among them was an attempt at a Forced Restart How to force restart the iPhone X - iFixit Repair Guide

If not you could give it a try, with the X it can be hit and miss at the best of times, without the screen you will have to trust to luck may be.

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Answer 2

SiHancox

Level 5

4,953 points

Jul 23, 2018 8:07 AM in response to Robin Bonathan

From the pics I would say it’s a display chip issue, almost like I experienced on a MacBook a long time ago, fine when first turned on but when warmed up the screen started breaking up, for that it was a complete main board replacement.

I say that because the rest of the internals you say appear still to be working, music and Bluetooth for example.

Think Apple is your only option with this one.

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Answer 3

SiHancox

Level 5

4,953 points

Jul 23, 2018 9:16 AM in response to Robin Bonathan

It’s a hard one to pin down just by looking, but the Genius’s have a bit of kit they plug in that will probably narrow it down as soon as you walk in, then depending how involved the repair you might walk out with a replacement, it could just be a loose connector which involves screen removal.

I had my screen replaced a while back, from walking in to going out was about an hour, they even kept my X in a soft bag while handling it away from the repair station, all in very good service.

Mind you, I did warn the Genius if I found any marks on my pride and joy...

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Answer 4

Jul 27, 2018 9:51 AM in response to SiHancox

Probably, nice to have working phone again.

When I managed to eventually put the phone into recovery mode it was displaying correctly (just the lead and plug showing). But then fell over again when trying to display normal graphics.

My feeling it was one of the main control chips inside that went as buttons, display, haptics etc were all not working.

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Answer 5

Jul 27, 2018 8:44 AM in response to Robin Bonathan

Well after replacing the display the phone was still faulty so they gave me a new one.

Luckily they were much quicker then the time estimate as well.

Thanks for help

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Answer 6

Jul 23, 2018 7:26 AM in response to SiHancox

Thanks.

Yes I tried the forced restart 3 button presses as well as the long press of volume and main button.

I also tried swiping the screen just in case it was just the display driver locked up.

Unfortunately its not having any of it.

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Answer 7

Jul 23, 2018 9:42 AM in response to SiHancox

I hope to walk out with a replacement if its still locked on saturday.

The link between my iwatch and iphone is now starting to fail.

Outside temp is not updating and siri no longer works.

I did not think they did repairs on X, replaced only due to complexity and waterproof sealing needed.

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Answer 8

Jul 26, 2018 3:51 AM in response to SiHancox

Just an update on this.

Eventually managed to drain the battery and restart the phone and also connect it to itunes, which said phone was corrupted.

However after downloading the restore file the phone still is very sick and I cannot see anything meaningful of the screen (basically same as before).

So guess it will be a swap out at the genius bar on saturday.

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Answer 9

Jul 27, 2018 4:50 AM in response to SiHancox

Thanks

I managed to get an appointment today and I am at present in the apple store.

They are going to change the display first to see if that is the problem. If not they will replace the phone

said it will take them 3 hours so going to kick my heals around here.

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Answer 10

Jul 23, 2018 7:39 AM in response to Robin Bonathan

Here are some screen shots. Just tried the forced restart again and it went into energy mode instead.

Going to have police knocking at door at this rate. :-(

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Answer 11

SiHancox

Level 5

4,953 points

Jul 27, 2018 3:26 AM in response to Robin Bonathan

Best of luck Saturday, go through all you have managed to try in an attempt to get things going again, they seem to appreciate when you put the effort in, think it shows you care about your device.

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Answer 12

SiHancox

Level 5

4,953 points

Jul 27, 2018 9:46 AM in response to Robin Bonathan

Glad you got a result, no doubt your old device will go back to Cupertino to be dissected 😉

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Answer 13

Jul 23, 2018 7:48 AM in response to SiHancox

Yes, it might be so.

It had been on charge overnight and it was only 5 minutes after taking it off charger it locked up.

It was not hot as it had charged over night.

Luckily I have a spare phone (not iPhone :-( ) but that will keep me going till saturday. (genius appt)

Hopefully the battery will be flat well before then and I can reboot it, if not at least synch my data.

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Answer 14

SiHancox

Level 5

4,953 points

Jul 23, 2018 10:59 AM in response to Robin Bonathan

Appears screen easy to change, they don’t have to touch the sensors or camera assembly I’m reliably informed, the back is another matter, the whole device has to be dismantled, not sure about the other internals because things like the battery are now in “parts”, suppose it’s a time cost exercise, especially if it’s Apple’s money!

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iPhone X locked up

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