Personal requests on HomePod not responding. Repeated toggles tried, resetting tried. What next?

Question

Personal requests on HomePod not responding. Repeated toggles tried, resetting tried. What next?

Just set up my second home pod in different wing of home than # 1.

Cannot use Siri requests other than for playing my apple music. I.e, can ask it to set up appointements, etc. -- tried toggling 'personal request' toggle on and off mulitiple times, tried resetting home pod, tried youtube suggested fixes. Nada.

Any other advice? Each try nets Homepods response of, "Before I can help with that, you're need to enable personal requests, go to home app on iphone, go to home settings, tap you name and turn on personal requests."

All of which I've done repeatedly, plus tried restarting iphone twice to see if it needed a reboot. Still nada. Otherwise, home pod is working, it just will not activiate personal requests. Urgh. Any ideas?

Thx!

MacBook Pro with Retina display, iOS 8

Posted on Jul 24, 2018 4:34 PM

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Answer 1

Best reply

jas_bax87

Level 1

30 points

Jul 25, 2018 10:47 AM in response to trevnologies

Normally what would happen is that the HomePod would be able to distinguish which device you are talking to. When Im in my living room where my HomePod lives, and I have my phone with me, if I was talking to my Homepod the Siri on my phone would common for a hot second, then go back off and the HomePod would take over. Make sure you're logged in with the same Apple ID on both your phone and HomePod.

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Answer 2

Jul 25, 2018 9:28 AM in response to Apple-Ygz

I had this problem too. I ended up finding out that the issue was due to my Aruba Access Point blocking some stuff. Once I enabled some settings in Airgroup on the Aruba that resolved my issue. So if you have an Aruba or Ubiquiti or some other commercial AP instead of a home use Access Point you could have a setting blocking it.

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Answer 3

Apple-Ygz

Level 3

646 points

Jul 25, 2018 10:47 AM in response to allinforapple

Hi!

You can reset the HomePod, but you've already done it. I suggest you talk to Apple Support.

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Personal requests on HomePod not responding. Repeated toggles tried, resetting tried. What next?

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