IOS Update deleted photos off iphone

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Level 1

8 points

IOS Update deleted photos off iphone

Hi, I updated my iphone 8 plus last night to IOS 11.4.1 and it deleted over 12,000 photos off my iphone, and reduced the total number of photos to 1000, over various years. I can still view the photos on my Macbook, icloud, etc, but am unable to download/view them on the iphone. All my icloud settings are switched on, and 24 hours ago prior to the update, I had full access to the 12 000 photos. I simply wish to be able to view all photos on all devices with the optimised storage mode.

Your help will be much appreciated!!!

iPhone 8 Plus, iOS 11.4.1, photos

Posted on Jul 24, 2018 5:22 PM

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Answer 1

Best reply

gail from maine

Level 9

52,575 points

Jul 24, 2018 5:42 PM in response to sallyledge

If you are saying they are in iCloud Photo Library, and you have turned on iCloud Photo Library in Settings>iCloud>Photos on your device, then you are just going to have to be patient. It will take some time to download 12K photos to your device (up to a week or more).

Best,

GB

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Answer 2

KiltedTim

Level 10

195,675 points

Jul 24, 2018 5:32 PM in response to sallyledge

Where on your phone were they? If they were in the PhotoStream album, that is a temporary rolling repository that only stores the last 1000 photos.

If they are in the photo library on your Mac, you can either sync them to your phone via iTunes, or use iCloud photo library if you want all of your photos available all of the time on all of your devices.

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Answer 3

sallyledge Author

Level 1

8 points

Jul 24, 2018 5:41 PM in response to KiltedTim

Hi Tim, thank you for your reply! They were just in photos, I have not used photo stream prior to this update. What steps do I take to on the icloud photo library to have full access on my phone? (for the life of me I cant figure it out)

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Answer 4

sallyledge Author

Level 1

8 points

Jul 24, 2018 5:44 PM in response to gail from maine

Hi GB, thanks for your help. If the photos were already there prior to the update; why did they disappear? I understand the download may take a while, and If they are re-downloading thats ok. But I really dont understand why they were deleted in the first place? As they were there less than 24 hours ago :s

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Answer 5

Jul 24, 2018 5:48 PM in response to sallyledge

Without knowing what happened during the update, I can't really tell you. Did you sign out of iCloud at any point? Did you have to restore the device for any reason? Did the iCloud Photo Library option get turned off somehow?

Best,

GB

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Answer 6

sallyledge Author

Level 1

8 points

Jul 24, 2018 5:50 PM in response to gail from maine

Unfortunately I did none of those things, I just went to sleep and lost them all 😟 I think I might just have to talk to apple directly. Thank you so much for your help!

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IOS Update deleted photos off iphone

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