"Notes" field in Contacts keeps jumping upwards during entry

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Level 1

16 points

"Notes" field in Contacts keeps jumping upwards during entry

My work requires me to make many phone calls with hundreds of contacts. I keep detailed notes on my contacts so that I can remember what we had discussed in the last conversation. This used to work great, but the last couple of months, whenever I'm taking notes, the field will jump, the curser will no longer be in the notes, or it might be in another part of notes making changes were I don't want them. The problem is the worst if I try to highlight any text to copy or to delete.

MacBook Air, iOS 8.4.1, Office 2016

Posted on Jul 25, 2018 9:00 AM

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Answer 1

Top-ranking reply

Richiecv Author

Level 1

16 points

Aug 8, 2018 8:32 AM in response to Richiecv

I actually found a work-around for this situation. I had been just typing in the notes section, as I'd always done before. I just discovered that if, instead, I press the "edit" button first, as if editing the contact information, it doesn't glitch like this.

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Answer 2

Eric Root

Level 10

685,251 points

Aug 2, 2018 9:16 AM in response to Richiecv

You might need to reinstall the OD since it is happening in another admin account and the Safe Mode.

Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair Disk and Repair Permissions until you get no errors. Then re-install the OS.

OS X Recovery

OS X Recovery (2)

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Answer 3

Eric Root

Level 10

685,251 points

Aug 3, 2018 11:19 AM in response to Richiecv

There isn't a way to reinstall an application that is built into the OS without reinstalling the OS. You can try the combo update to see if that helps.

It installs all previous updates plus the new one, which can replace any files that may have become corrupted.

10.9.5 Combo Update

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Answer 4

Richiecv Author

Level 1

16 points

Jul 31, 2018 1:43 PM in response to Eric Root

Unfortunately the problem persisted both in safe mode and in a new admin account.

I tried it twice in a new admin account, once signed into to my Apple ID (access to my cloud data), once without signing in. Both ways the problem was still there.

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Answer 5

Richiecv Author

Level 1

16 points

Aug 2, 2018 1:59 PM in response to Eric Root

I'll be honest, that's more than I can risk right now. In a couple of months my work will slow down and I can try something as drastic as that, but for now, I can't take the time to re-install my OS. Are there any other things that I could possibly try first? Is there any way to just re-install contacts?

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Answer 6

Eric Root

Level 10

685,251 points

Jul 25, 2018 9:48 AM in response to Richiecv

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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"Notes" field in Contacts keeps jumping upwards during entry

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