You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Facebook app crashing

My facebook app crashes after about 5 seconds of trying to load. It's been doing this since the latest software update. Any ideas what's wrong or how to fix it? I have an 8+.

Posted on Jul 25, 2018 12:07 PM

Reply
5 replies

Jul 28, 2018 9:26 PM in response to nache07

This is the Apple advice If an app unexpectedly quits, stops responding, or won’t open - Apple Support which I believe you have tried. I don't use Facebook but is it possible to "sign out" and delete your account from the device within the App settings, if so do that then delete App and restart device. Download App again, open, sign back in with your login and password under settings and see what happens.


Can't think of anything else other than contact the developer, this has happened in the past and the only fix then was a developer update, so you might have to wait for that.

Jul 28, 2018 9:09 PM in response to BORg529

BORg529 wrote:


@SiHancox: What is this “failing that delete app?”

It just means try removing the Facebook App from your device, restart the device then go and download the Facebook App again from the "App Store". The whole deletion process not only removes the App itself but any associated data files which could be the cause (I thought anyway) of the issue.


It also makes sure you have the latest Facebook App version which may not happen if you just rely on the Update process (it can sometimes fail).

Facebook app crashing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.