Turbo Tax problems

Hi Timothy:

Welcome to discussions.

Try turning off file sharing in your Mac.


Preferences / Internet & Network / Services.

:)Sue

Timothy,

Where exactly do you have the TurboTax application installed?

My TurboTax is installed in my Macintosh HD/Applications folder.

Is there any reason that you have not upgraded your system to OS X 10.4.8?

;~)

Timothy,

You said: I am at 10.4.8.

In that case, you should update your Opertating System in " My Settings" to indicate that you have the most recent system update installed on your system.

Where/How did you install the TurboTax application? I am asking this question because your original post contains conflicting information. You indicate in your first sentence that you have a downloaded copy, but your last sentence states that you are ejecting a disk.

After the downloaded TurboTax disk image is opened, the instructions state "To install, copy this folder to your hard drive." You may want to consider reinstallation.

Have you attempted to use http://support.turbotax.intuit.com/cgi-bin/turbotax.cfg/php/enduser/home.php?p_s id=vgkRFUti TurboTax Customer Care and Support?

;~)

Timothy,

I am sorry that you got the impression that this is a "Tough Crowd." You registered your account on Aug 3, 2005, and since the post count was reset in November, 2005 there is no direct indication that this was your first post.

Providing accurate information in "My Settings" is crucial for obtaining the correct information in this user-to-user forum. It is meant to be an aid for getting the best help possible.

It is also important for you to provide accurate information regarding any questions that you may be asked. So far after asking two times, I have not found out where your TurboTax application has been installed. The Apple Discussions process requires an accurate exchange of information from all participants.

You said: My Turbotax copy is from disc. This leads me to believe that you are attempting to run it from the disc.

How are you accessing the TurboTax application?

Where is the application located?

;~)

A couple of things. Mount the TT disk (the one with the blue label), drag the TT folder that pops up in the disk's window to <your HD>/Applications. When finished, eject the disk, and delete the copy on your desktop. Now navigate to HD/Applications/TurboTax 2006/, open it, and double-click on the TurboTax 2006.app. Now try updating it. I basically think your problem's associated with running the program from the disk. That's bad juju

BTW, the place for TT queries is at their forums: http://forums.turbotax.com/

Timothy,

There should not be any Desktop icon associated with TurboTax when the application is running.

Could you explain what you do to start the application?

Could you describe the appearance of the Desktop icon?

What information can you gather from the Desktop icon when you use the (Command + I) keyboard combination?

What information can you gather when you use the (Command + I) keyboard combination on the TurboTax Application?
Under General I have the following listed:
Kind: Application (Universal)
Size: 143.6 MB on disk
Where: /Applications/TurboTax Deluxe 2006
Created: Friday, October 27, 2006 18:26
Modified: Wednesday, January 31, 2007 21:00
Version: 06-45, ©1995-2007 Intuit,

;~)

Ferd II, I strongly suspect that it's the disk's icon. As I noted earlier, he should install the app by dragging it into /Applications and eject the disk. Once installed, he doesn't need the disk.

baltwo,

I agree and that is what I suspected in my post dated Feb 10, 2007 2:23 PM:

" This leads me to believe that you are attempting to run it from the disc."

;~)