Apple ID gets my age wrong

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Level 1

9 points

Apple ID gets my age wrong

Hello,

When I downloadedTestflight it said I must be older than 13 to use it. My Apple ID birth date is set to August 6th 2002 (15 by writing this post). I also can’t change my date of birth because Apple ID thinks I’m younger than 13. When I registered my Apple ID, everything was totally fine.

I don‘t have Family Sharing set up and I’m the only person in my family with an Apple device.

I also don’t have any payment methods set up on my account.

Can I do anything so Apple ID understands my real age?

Thanks,

Denis.

iPhone 7, iOS 11.3, null

Posted on Jul 27, 2018 3:11 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,251 points

Jul 27, 2018 4:22 PM in response to Fenius

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.

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