I bought MacBook Pro 2017 Without touch-bar model, when i opened the laptop it was automatically booted. An Apple Logo was on the screen, suddenly there was Red color square around the Apple Logo. Is it a software glitch or hardware issue. Factory default MacOS was :- 10.13.4. Please help me out.
MacBook Pro (13-inch, 2017, 2 TBT3), macOS High Sierra (10.13.4)
Yes it does complete the booting and i was successful enough to set up my newly MacBook Pro.
I contacted Apple Support via.
This is what their reply is : - "Historically, the issue you’re having is not hardware related.
It was a cosmetic visual issue that occurred during start up, but it was supposed to be fixed back on the macOS 10.12.3 update."
" However, since you’re using macOS 10.13.6 and you’re still having the issue, we’ll want to have a senior advisor gather diagnostic and usage logs to escalate to our engineers.".
Yes it does complete the booting and i was successful enough to set up my newly MacBook Pro.
I contacted Apple Support via.
This is what their reply is : - "Historically, the issue you’re having is not hardware related.
It was a cosmetic visual issue that occurred during start up, but it was supposed to be fixed back on the macOS 10.12.3 update."
" However, since you’re using macOS 10.13.6 and you’re still having the issue, we’ll want to have a senior advisor gather diagnostic and usage logs to escalate to our engineers.".
Does the computer finish booting?
You are entitled to 90 day telephone support from Apple. Try contacting them.
Red Square around the Apple Logo when turning ON.
