Facetime App starts up and immediately notification is received that Facetime has no video. The Facetime screen is completely black, and the green video light at top of screen steadily blinks. Help?
MacBook Pro with Retina display, macOS High Sierra (10.13.6)
If your camera or microphone doesn’t work
One of these solutions might help:
- Quit FaceTime, then open FaceTime again.
- Restart your Mac (Apple menu > Restart).
- Make sure that FaceTime isn't open, then see if your camera works in another application, such as Photo Booth. If it doesn't, you know that the issue isn't related to FaceTime.
- If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure that you have the correct camera and microphone selected.
If your camera or microphone doesn’t work
One of these solutions might help:
- Quit FaceTime, then open FaceTime again.
- Restart your Mac (Apple menu > Restart).
- Make sure that FaceTime isn't open, then see if your camera works in another application, such as Photo Booth. If it doesn't, you know that the issue isn't related to FaceTime.
- If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure that you have the correct camera and microphone selected.
Hi Starr C. - thanks for your response!
I followed all solutions as mentioned above. It appears my camera is NOT working even when FaceTime is closed - ie., doesn't work with Photo Booth either. When in the Photo Booth app, the green camera light blinks as it does in FaceTime.
I tried going into Messages/Details and the camera option is grayed out.
I looked at Security and did not see anything checked (?). I did receive an alert after restarting last time that asked about "enhanced video", but I cannot find it again :/
Hi chris_g1....thanks so much for the continued support.
Unfortunately, following your steps as described didn't help.
In System Info, under USB, all I saw on the USB Device Tree was Apple internet keyboard and Bluetooth.
I followed the reset instructions, and there was no change to the System Info.
I do get a window alert on startup 😕 that I do not know what it is, and have failed to mention to you:
Do you want the application "enhanced video.app" to accept incoming network connections?
I always click Deny....I have no need to share my computer with anyone or allow any network to access it.
I am not sure what that is - can I get rid of it?
Many thanks again!
No video on Facetime
