I had my iPad screen replaced by a third-party. The touch ID now will not work. Based on my research, this can easily be fixed by putting the iPad into DFU mode, then resetting. Apparently, the screen and home button are married at the factory. I cannot seem to get into DFU mode. Any suggestions?
Thanks!!
iPad Air2-OTHER, iOS 11.4.1
If you want the system restored then that is what you should do. But I don't think you need to use DFU for that. Do this instead: How to erase your iOS device & then set it up as a new device or restore it from backups
Okay, what this did is put my iPad in RECOVERY Mode. What I need is DFU Mode.
Yes there is. But, on my iPad, it is grayed out. Here is what I see when I go to that setting -
When i try to enable any use of Touch ID, I get this message -
So, I am trying to complete the setup, but have yet to discover a method. Thus, my search for a way, which led to the suggestion to use DFU mode.
Place your Device into DFU Mode
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6. 1. Disconnect the USB cable from the iPhone, iPad, or iPod touch and leave one end of the cable connected to your computer's USB port. 2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off. * If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons. 3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the battery charge warning, let the device charge for at least ten minutes, and then start with step 2 again. 4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button: 5. If necessary, open iTunes. You should see the following "recovery mode" alert: 6. Use iTunes to restore the device. |
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
If you have restored your system and it is otherwise working, then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).
Thank you, Kappy! I followed your instructions. I am in Recovery mode now, wsiting for that to complete. Then I will restore from my backup. Hoping this will allow me to program a Touch ID. Thank you for your quick help!
I have used it many times. What you get is DFU.
DFU mode is a state that you can put your iPhone into where it can interface with iTunes, but does not load the iPhone operating system or boot loader (this is what really differs DFU mode from the simpler recovery mode). DFU stands for Device Firmware Update
Ok, I certainly agree with your definition! When I followed those instructions, I did get th connect to iTunes graphic on my iPad. Upon opening iTunes I got a text box offering me the opportunity to restore my iPad. I clicked that and iTunes stRted downloading IOS. 11.4.1 (which was already in my iPad, of cours). So, I agreed to that and after the software downloaded, I got a message saying my iPad was already updated with the latest software. At that point I backed out of everything. Should I have opted to restore my iPad? I am trying to get to the point of being able to set up Touch ID again. I can restore apps and all data from a recent backup.
So, Kappy, you think that by doing this I will be able to set up a new Touch ID? To my understanding, the link between the Home Button and Screen, that allows Touch ID, is set up at the factory. When the screen is replaced, but the Home Button is not, that link is broken. According to some sources, you need to go to DFU Mode to restore the iPad and establish that link. I’m confused a bit because I’ve never used DFU mode before and had never given this any thought until recently.
Yeah, I pretty much figured that was my safest bet. I am about 2-1/2 hours from the nearest Apple Store. Since I had the screen replaced by a third-party company, I’m sure this would be expensive to have Apple diagnose and fix. Could be I will have to live with it. 😟
There is a Touch configuration utility already on the device so you can change the touch ID without going through a system restore.
BTW, thank you, Kappy, for your time and help. 👏👏
Glad to help. Have a great day. 😀
How do I put my iPad Air2 into DFU Mode?
