Can't get IMAP accounts to work in both macOS and iOS

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Level 10

152,818 points

Can't get IMAP accounts to work in both macOS and iOS

I have five IMAP accounts with FatCow, which hosts my websites. I have been able to get one to receive mail in iOS. Same credentials don't receive mail in macOS. Two others have been verified, or don't give an error in macOS, but also don't receive messages. Two cannot be verified in macOS, though FatCow conforms the credentials are correct.

Does anyone know what's going on, or what can be done?

Thanks.

UPDATE: All five accounts are verified and functioning in iOS.

MacBook Pro, macOS High Sierra (10.13.5), Late 2016 15" 2.7 GHz i7 16 GB RAM

Posted on Jul 30, 2018 7:16 AM

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Answer 1

MoonJ.

Community Specialist

Jul 30, 2018 7:26 PM in response to Tom Wolsky

Hello Tom Wolsky,

Thanks for asking the Apple Support Communities for help with receiving mail on your Mac computer. This help link provides many great troubleshooting steps to assist you:

macOS High Sierra - If you can’t receive messages - Apple support

Thanks and have a wonderful day.

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Answer 2

Tom Wolsky Author

Level 10

152,818 points

Jul 30, 2018 7:31 PM in response to MoonJ.

Thank you for the link. The problem seems to be that the credentials cannot be verified or cannot connect to the server. It seems odd that iOS can’t both connect to the server and verify the password, while macOS cannot.

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Answer 3

MoonJ.

Community Specialist

Jul 31, 2018 12:15 PM in response to Tom Wolsky

Hello Tom Wolsky,

Thanks for trying the steps in the article. For more help with this, please contact AppleCare using the following link:

Apple - Contact Support

Thanks and have a wonderful day.

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Answer 4

Tom Wolsky Author

Level 10

152,818 points

Jul 31, 2018 12:15 PM in response to MoonJ.

Thank you.

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Can't get IMAP accounts to work in both macOS and iOS

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