New iMac very slow to launch apps and slow to start up after restart?
Hi all, I'm having issue with iMac and wanted to check here before the stress of getting my iMac to a local Genius Bar
I bought it new just before xmas last year. Since then, it has been very slow to launch apps and very slow when restarting. I'm aware the fusion drive adds some time to the app launch but compared to a relatively similar machine at work, the difference is well over 15-20 seconds. I thought maybe it was just some birthing issues and was hoping it would speed up after more use but it hasn't. Following advice from similar questions, I've run a scan for malware (I used Intego, which it successfully detected, deleted and restarted computer with no traces found since*). But there was no difference. I also ran a scan with Etrecheck, which I have included below - there seems to be some issues being flagged
Is there anything below that might be the issue or should I just do a fresh install on the HDD?
thanks in advance for any help/advice!
*(I know running the malware detector will slow things down a bit but this problem existed before the installation and I'm just being cautious till I figure out the issue)
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-07-30 17:52:12
Download EtreCheck from https://etrecheck.com
Runtime: 12:53
Performance: Poor
Problem: Computer is too slow
Description:
Apps very slow to launch. Very slow to start up machine after restart
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup- Time Machine backup not found.
Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Kernel extensions blocked- There are blocked kernel extensions awaiting user approval.
Apps crashing- There have been numerous app crashes.
Unsigned files- There are unsigned software file installed. They appear to be legitimate but should be reviewed.
System modifications- There are a large number of system modifications running in the background.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown- Your machine shut down abnormally.
Hardware Information:
iMac (Retina 4K, 21.5-inch, 2017)
iMac Model: iMac18,2
1 3.4 GHz Intel Core i5 (i5-7500) CPU: 4-core
16 GB RAM - Upgradeable
BANK 0/DIMM0 - 8 GB DDR4 2400 ok
BANK 1/DIMM0 - 8 GB DDR4 2400 ok
Video Information:
Radeon Pro 560 - VRAM: 4096 MB
iMac
Drives:
disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 999.35 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB
disk0s4 - Recovery HD [Recovery] 650 MB
disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x2 NVM Express
disk1s1 - EFI [EFI] 315 MB
disk1s2 [Core Storage Container] 27.55 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB
disk1s3 - B*******X [Recovery] 134 MB
Mounted Volumes:
disk2 - Macintosh HD [Fusion Drive] 1.03 TB (547.35 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
Interface en6: iPad
Interface en5: iPhone
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
2 IPv6 addresses
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 137.40 GB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: Less than an hour
System Load: 2.13 (1 min ago) 1.76 (5 min ago) 1.03 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.wacom.UpdateHelper.plist
Executable: /Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wa com.UpdateHelper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
10 32-bit apps
Kernel Extensions:
/Library/Application Support/Intego/Extensions
[Loaded] NetBarrierMonitor_Legacy.kext (10.9.5 - SDK 10.8)
[Loaded] NetBarrierNetwork_Legacy.kext (10.9.5 - SDK 10.8)
[Loaded] NetBarrierProcess_Legacy.kext (10.9.5 - SDK 10.8)
[Loaded] VirusBarrierRealTime_Legacy.kext (10.9.15 - SDK 10.8)
/Library/Extensions
[Loaded] Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10)
[Not Loaded] FTDIKext.kext (1.0 - SDK 10.13)
[Blocked] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.30-1 - SDK 10.13)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 176 Apple tasks |
| [Running] | 109 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 182 Apple tasks |
| [Running] | 116 Apple tasks |
Launch Agents:
| [Loaded] | com.intego.netbarrier.alert.plist (INTEGO - installed 2018-02-18) |
| [Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-07-25) |
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-07-11) |
| [Running] | com.wacom.DataStoreMgr.plist (? 2fe6c0b5 - installed 2018-05-23) |
| [Loaded] | com.intego.commonservices.taskmanager.plist (INTEGO - installed 2018-05-24) |
| [Loaded] | com.intego.commonservices.uninstaller.plist (INTEGO - installed 2018-05-24) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-04-23) |
| [Running] | com.intego.netupdate.agent.plist (INTEGO - installed 2017-09-21) |
| [Running] | com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2018-05-23) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-31) |
| [Running] | com.intego.trial.agent.plist (INTEGO - installed 2018-05-24) |
| [Loaded] | com.intego.virusbarrier.alert.plist (INTEGO - installed 2018-01-24) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? 84ed3a78 - installed 2018-03-05) |
| [Running] | com.intego.virusbarrier.events.plist (INTEGO - installed 2018-01-24) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-03-09) |
| [Running] | com.intego.commonservices.integomenu.plist (INTEGO - installed 2018-05-24) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-03-09) |
| [Running] | com.intego.virusbarrier.daemon.scanner.plist (INTEGO - installed 2018-01-24) |
| [Running] | com.intego.commonservices.daemon.taskmanager.plist (INTEGO - installed 2018-05-24) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-07-11) |
| [Running] | com.intego.commonservices.daemon.integod.plist (INTEGO - installed 2016-06-07) |
| [Loaded] | com.intego.virusbarrier.daemon.emlparser.plist (INTEGO - installed 2018-01-24) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) |
| [Running] | com.intego.virusbarrier.daemon.logger.plist (INTEGO - installed 2018-01-24) |
| [Running] | com.intego.virusbarrier.daemon.realtime.plist (INTEGO - installed 2018-01-24) |
| [Running] | com.intego.netupdate.daemon.plist (INTEGO - installed 2017-09-21) |
| [Running] | com.intego.netbarrier.daemon.plist (INTEGO - installed 2018-02-18) |
| [Loaded] | com.intego.commonservices.icalserver.plist (INTEGO - installed 2016-06-07) |
| [Loaded] | com.wacom.displayhelper.plist (Apple - installed 2018-07-04) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-25) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-05) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-31) |
| [Running] | com.intego.virusbarrier.daemon.plist (INTEGO - installed 2018-01-24) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-03-09) |
| [Running] | com.intego.netbarrier.daemon.monitor.plist (INTEGO - installed 2018-02-18) |
| [Running] | com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-31) |
| [Loaded] | com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2018-06-24) |
| [Loaded] | com.intego.netbarrier.daemon.logger.plist (INTEGO - installed 2018-02-18) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-20) |
| [Running] | com.wacom.UpdateHelper.plist (? 247c9951 - installed 2018-05-23) |
| [Loaded] | com.intego.precise.daemon.plist (INTEGO - installed 2018-05-24) |
| [Loaded] | com.intego.commonservices.metrics.kschecker.plist (INTEGO - installed 2018-05-24) |
| [Loaded] | com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-07-25) |
User Login Items:
AdobeResourceSynchronizer Application (Adobe Systems, Inc. - installed 2018-07-11)
(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
CopyClipHelper SMLoginItem (Mac App Store - installed 2018-06-18)
(/Applications/CopyClip.app/Contents/Library/LoginItems/CopyClipHelper.app)
Internet Plug-ins:
AdobeAAMDetect: (installed 2018-07-25)
FlashPlayer-10.6: (installed 2018-07-11)
QuickTime Plugin: (installed 2018-07-19)
AdobePDFViewerNPAPI: (installed 2018-07-11)
AdobePDFViewer: (installed 2018-07-11)
Flash Player: (installed 2018-07-11)
MeetingJoinPlugin: (installed 2018-03-09)
JavaAppletPlugin: (installed 2018-03-05)
Safari Extensions:
| AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com (installed 2018-07-29) |
| Save to Pocket.safariextz - Read It Later, Inc. - http://getpocket.com/(installed 2017-12-20) |
| Awesome Screenshot.safariextz - Diigo - http://www.diigo.com/(installed 2018-07-29) |
| Reddit Enhancement Suite.safariextz - Steve Sobel - http://redditenhancementsuite.com/(installed 2017-12-20) |
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| virusbarriers | INTEGO | 95 | |
| com.apple.WebKit.WebContent (2) | Apple | 7 | |
| AddressBookSourceSync | Apple | 3 | |
| kernel_task | Apple | 2 | |
| WindowServer | Apple | 2 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 1.32 GB | |
| com.apple.WebKit.WebContent (5) | Apple | 1.29 GB | |
| Safari | Apple | 705 MB | |
| virusbarriers | INTEGO | 415 MB | |
| Adobe CEF Helper (3) | Adobe Systems, Inc. | 251 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| com.apple.WebKit.Networking | Apple | 8 MB | 1 MB | |
| mDNSResponder | Apple | 30 KB | 14 KB | |
| cloudd | Apple | 9 KB | 18 KB | |
| Safari | Apple | 10 KB | 2 KB | |
| apsd | Apple | 4 KB | 6 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| com.apple.WebKit.WebContent (5) | Apple | 27 | |
| virusbarriers | INTEGO | 17 | |
| Safari | Apple | 5 | |
| WindowServer | Apple | 3 | |
| com.apple.WebKit.Networking (2) | Apple | 2 |
Virtual Memory Information:
| Available RAM | 8.55 GB |
| Free RAM | 4.55 GB |
| Used RAM | 7.45 GB |
| Cached files | 4.00 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| iTunes | 12.8 | 2018-07-11 |
| Adobe Flash Player | 30.0.0.134 | 2018-07-11 |
| Microsoft AutoUpdate | 4.1.18070503 | 2018-07-11 |
| Microsoft PowerPoint for Mac | 16.15.18070902 | 2018-07-11 |
| Microsoft OneNote for Mac | 16.15.18070902 | 2018-07-11 |
| Microsoft Excel for Mac | 16.15.18070902 | 2018-07-11 |
| Microsoft Word for Mac | 16.15.18070902 | 2018-07-11 |
| Microsoft Outlook for Mac | 16.15.18070902 | 2018-07-11 |
| Adobe Acrobat DC (18.011.20055) | 18.011.20055 | 2018-07-11 |
| Skype for Business | 16.19.132 | 2018-07-18 |
| Gatekeeper Configuration Data | 148 | 2018-07-18 |
| Mac Internet Security X9 | 10.9.6 | 2018-07-29 |
| com.intego.virusbarrier.definitions | 10.7 | 2018-07-29 |
Diagnostics Information (past 7 days):
2018-07-30 17:29:54 Last Shutdown Cause: -128 - Unknown
2018-07-30 00:29:06 com.apple.WebKit.Networking Crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking
2018-07-30 00:26:24 Adobe Illustrator.app Crash
/Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app
2018-07-29 22:17:13 CEPHtmlEngine.app Crash (7 times)
/Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/CEPHtmlEngine/CEPHtmlEngine.app
End of report
iMac (Retina 4K, 21.5-inch, 2017), macOS High Sierra (10.13.6), 16gb, 3.4GHz i5, 1TB fusion