New iMac very slow to launch apps and slow to start up after restart?

Hi all, I'm having issue with iMac and wanted to check here before the stress of getting my iMac to a local Genius Bar


I bought it new just before xmas last year. Since then, it has been very slow to launch apps and very slow when restarting. I'm aware the fusion drive adds some time to the app launch but compared to a relatively similar machine at work, the difference is well over 15-20 seconds. I thought maybe it was just some birthing issues and was hoping it would speed up after more use but it hasn't. Following advice from similar questions, I've run a scan for malware (I used Intego, which it successfully detected, deleted and restarted computer with no traces found since*). But there was no difference. I also ran a scan with Etrecheck, which I have included below - there seems to be some issues being flagged


Is there anything below that might be the issue or should I just do a fresh install on the HDD?


thanks in advance for any help/advice!



*(I know running the malware detector will slow things down a bit but this problem existed before the installation and I'm just being cautious till I figure out the issue)




EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-07-30 17:52:12

Download EtreCheck from https://etrecheck.com

Runtime: 12:53

Performance: Poor


Problem: Computer is too slow

Description:

Apps very slow to launch. Very slow to start up machine after restart


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup- Time Machine backup not found.

Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Kernel extensions blocked- There are blocked kernel extensions awaiting user approval.

Apps crashing- There have been numerous app crashes.

Unsigned files- There are unsigned software file installed. They appear to be legitimate but should be reviewed.

System modifications- There are a large number of system modifications running in the background.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown- Your machine shut down abnormally.


Hardware Information:

iMac (Retina 4K, 21.5-inch, 2017)

iMac Model: iMac18,2

1 3.4 GHz Intel Core i5 (i5-7500) CPU: 4-core

16 GB RAM - Upgradeable

BANK 0/DIMM0 - 8 GB DDR4 2400 ok

BANK 1/DIMM0 - 8 GB DDR4 2400 ok


Video Information:

Radeon Pro 560 - VRAM: 4096 MB

iMac


Drives:

disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 999.35 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB

disk0s4 - Recovery HD [Recovery] 650 MB


disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x2 NVM Express

disk1s1 - EFI [EFI] 315 MB

disk1s2 [Core Storage Container] 27.55 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB

disk1s3 - B*******X [Recovery] 134 MB


Mounted Volumes:

disk2 - Macintosh HD [Fusion Drive] 1.03 TB (547.35 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface en6: iPad

Interface en5: iPhone

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

2 IPv6 addresses

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 137.40 GB available


System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: Less than an hour

System Load: 2.13 (1 min ago) 1.76 (5 min ago) 1.03 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.wacom.UpdateHelper.plist

Executable: /Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wa com.UpdateHelper

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

10 32-bit apps


Kernel Extensions:

/Library/Application Support/Intego/Extensions

[Loaded] NetBarrierMonitor_Legacy.kext (10.9.5 - SDK 10.8)

[Loaded] NetBarrierNetwork_Legacy.kext (10.9.5 - SDK 10.8)

[Loaded] NetBarrierProcess_Legacy.kext (10.9.5 - SDK 10.8)

[Loaded] VirusBarrierRealTime_Legacy.kext (10.9.15 - SDK 10.8)


/Library/Extensions

[Loaded] Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10)

[Not Loaded] FTDIKext.kext (1.0 - SDK 10.13)

[Blocked] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.30-1 - SDK 10.13)


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]176 Apple tasks
[Running]109 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]37 Apple tasks
[Loaded]182 Apple tasks
[Running]116 Apple tasks


Launch Agents:

[Loaded]com.intego.netbarrier.alert.plist (INTEGO - installed 2018-02-18)
[Running]com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-07-25)
[Loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-07-11)
[Running]com.wacom.DataStoreMgr.plist (? 2fe6c0b5 - installed 2018-05-23)
[Loaded]com.intego.commonservices.taskmanager.plist (INTEGO - installed 2018-05-24)
[Loaded]com.intego.commonservices.uninstaller.plist (INTEGO - installed 2018-05-24)
[Not Loaded]com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-04-23)
[Running]com.intego.netupdate.agent.plist (INTEGO - installed 2017-09-21)
[Running]com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2018-05-23)
[Not Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Running]com.intego.trial.agent.plist (INTEGO - installed 2018-05-24)
[Loaded]com.intego.virusbarrier.alert.plist (INTEGO - installed 2018-01-24)
[Loaded]com.oracle.java.Java-Updater.plist (? 84ed3a78 - installed 2018-03-05)
[Running]com.intego.virusbarrier.events.plist (INTEGO - installed 2018-01-24)
[Other]com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-03-09)
[Running]com.intego.commonservices.integomenu.plist (INTEGO - installed 2018-05-24)


Launch Daemons:

[Loaded]com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-03-09)
[Running]com.intego.virusbarrier.daemon.scanner.plist (INTEGO - installed 2018-01-24)
[Running]com.intego.commonservices.daemon.taskmanager.plist (INTEGO - installed 2018-05-24)
[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-07-11)
[Running]com.intego.commonservices.daemon.integod.plist (INTEGO - installed 2016-06-07)
[Loaded]com.intego.virusbarrier.daemon.emlparser.plist (INTEGO - installed 2018-01-24)
[Loaded]com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04)
[Running]com.intego.virusbarrier.daemon.logger.plist (INTEGO - installed 2018-01-24)
[Running]com.intego.virusbarrier.daemon.realtime.plist (INTEGO - installed 2018-01-24)
[Running]com.intego.netupdate.daemon.plist (INTEGO - installed 2017-09-21)
[Running]com.intego.netbarrier.daemon.plist (INTEGO - installed 2018-02-18)
[Loaded]com.intego.commonservices.icalserver.plist (INTEGO - installed 2016-06-07)
[Loaded]com.wacom.displayhelper.plist (Apple - installed 2018-07-04)
[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-25)
[Loaded]com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-05)
[Running]com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Running]com.intego.virusbarrier.daemon.plist (INTEGO - installed 2018-01-24)
[Loaded]com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-03-09)
[Running]com.intego.netbarrier.daemon.monitor.plist (INTEGO - installed 2018-02-18)
[Running]com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Loaded]com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2018-06-24)
[Loaded]com.intego.netbarrier.daemon.logger.plist (INTEGO - installed 2018-02-18)
[Loaded]com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-20)
[Running]com.wacom.UpdateHelper.plist (? 247c9951 - installed 2018-05-23)
[Loaded]com.intego.precise.daemon.plist (INTEGO - installed 2018-05-24)
[Loaded]com.intego.commonservices.metrics.kschecker.plist (INTEGO - installed 2018-05-24)
[Loaded]com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-07-25)


User Login Items:

AdobeResourceSynchronizer Application (Adobe Systems, Inc. - installed 2018-07-11)

(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

CopyClipHelper SMLoginItem (Mac App Store - installed 2018-06-18)

(/Applications/CopyClip.app/Contents/Library/LoginItems/CopyClipHelper.app)


Internet Plug-ins:

AdobeAAMDetect: (installed 2018-07-25)

FlashPlayer-10.6: (installed 2018-07-11)

QuickTime Plugin: (installed 2018-07-19)

AdobePDFViewerNPAPI: (installed 2018-07-11)

AdobePDFViewer: (installed 2018-07-11)

Flash Player: (installed 2018-07-11)

MeetingJoinPlugin: (installed 2018-03-09)

JavaAppletPlugin: (installed 2018-03-05)


Safari Extensions:

AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com (installed 2018-07-29)
Save to Pocket.safariextz - Read It Later, Inc. - http://getpocket.com/(installed 2017-12-20)
Awesome Screenshot.safariextz - Diigo - http://www.diigo.com/(installed 2018-07-29)
Reddit Enhancement Suite.safariextz - Steve Sobel - http://redditenhancementsuite.com/(installed 2017-12-20)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPULocation
virusbarriersINTEGO95
com.apple.WebKit.WebContent (2)Apple7
AddressBookSourceSyncApple3
kernel_taskApple2
WindowServerApple2


Top Processes by Memory:

Process (count)SourceRAM usageLocation
kernel_taskApple1.32 GB
com.apple.WebKit.WebContent (5)Apple1.29 GB
SafariApple705 MB
virusbarriersINTEGO415 MB
Adobe CEF Helper (3)Adobe Systems, Inc.251 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
com.apple.WebKit.NetworkingApple8 MB1 MB
mDNSResponderApple30 KB14 KB
clouddApple9 KB18 KB
SafariApple10 KB2 KB
apsdApple4 KB6 KB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
com.apple.WebKit.WebContent (5)Apple27
virusbarriersINTEGO17
SafariApple5
WindowServerApple3
com.apple.WebKit.Networking (2)Apple2


Virtual Memory Information:

Available RAM8.55 GB
Free RAM4.55 GB
Used RAM7.45 GB
Cached files4.00 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
iTunes12.82018-07-11
Adobe Flash Player30.0.0.1342018-07-11
Microsoft AutoUpdate4.1.180705032018-07-11
Microsoft PowerPoint for Mac16.15.180709022018-07-11
Microsoft OneNote for Mac16.15.180709022018-07-11
Microsoft Excel for Mac16.15.180709022018-07-11
Microsoft Word for Mac16.15.180709022018-07-11
Microsoft Outlook for Mac16.15.180709022018-07-11
Adobe Acrobat DC (18.011.20055)18.011.200552018-07-11
Skype for Business16.19.1322018-07-18
Gatekeeper Configuration Data1482018-07-18
Mac Internet Security X910.9.62018-07-29
com.intego.virusbarrier.definitions10.72018-07-29


Diagnostics Information (past 7 days):

2018-07-30 17:29:54 Last Shutdown Cause: -128 - Unknown


2018-07-30 00:29:06 com.apple.WebKit.Networking Crash

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking


2018-07-30 00:26:24 Adobe Illustrator.app Crash

/Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app


2018-07-29 22:17:13 CEPHtmlEngine.app Crash (7 times)

/Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/CEPHtmlEngine/CEPHtmlEngine.app



End of report

iMac (Retina 4K, 21.5-inch, 2017), macOS High Sierra (10.13.6), 16gb, 3.4GHz i5, 1TB fusion

Posted on Jul 30, 2018 9:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 30, 2018 12:01 PM

It is possible your problem is being caused by using antivirus software. Mac OS was designed from it's beginnings to be EXTREMELY secure. If simply kept up-to-date and otherwise left alone it will remain so. Mac OS does not benefit or require ANY third party antivirus, cleaning or any other third party "maintenance" apps. It is not that uncommon for Macs that have AV apps installed to have the AV app damage Mac OS causing issues such as you are experiencing and worse.


Please locate the developers instructions for uninstalling the AV app(s) you have installed and after uninstalling, please re-start in Safe Mode and then restart normally and re-test.


Use safe mode to isolate issues with your Mac - Apple Support

Similar questions

5 replies
Question marked as Top-ranking reply

Jul 30, 2018 12:01 PM in response to anthonyzagariko

It is possible your problem is being caused by using antivirus software. Mac OS was designed from it's beginnings to be EXTREMELY secure. If simply kept up-to-date and otherwise left alone it will remain so. Mac OS does not benefit or require ANY third party antivirus, cleaning or any other third party "maintenance" apps. It is not that uncommon for Macs that have AV apps installed to have the AV app damage Mac OS causing issues such as you are experiencing and worse.


Please locate the developers instructions for uninstalling the AV app(s) you have installed and after uninstalling, please re-start in Safe Mode and then restart normally and re-test.


Use safe mode to isolate issues with your Mac - Apple Support

Jul 30, 2018 12:30 PM in response to anthonyzagariko

anthonyzagariko wrote:


hi thanks for your review. as mentioned in the post, I only installed that software today to check for any malware etc. the problem has existed long before this installation of any anti-virus software

Okay, you should have reported earlier otherwise you are adding to your problem more difficult to troubleshoot by adding unnecessary apps that tend to create more problems than they solve.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New iMac very slow to launch apps and slow to start up after restart?

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