Cannot search for music using Windows 10 iTunes

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Cannot search for music using Windows 10 iTunes

Whenever I try to search for music using the Windows iTunes app, it takes me to the browse tab but the page is stuck. The page doesn't change from saying "Welcome to Apple Music" and then the specifics of Apple Music. This problem first seemed to happen when I updated to the second most recent update. From then on I cannot search for music using the application. I also cannot seem to find anyone else who is experiencing this issue, so I tested to see if the application did not install properly, but when reinstalling the problem persisted. Could someone please help me?

null-OTHER, Windows 10

Posted on Jul 30, 2018 6:27 PM

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Answer 1

Best reply

raina_b22

Community Specialist

Jul 31, 2018 10:04 AM in response to chris_O011

Greetings chris_O011,

Thanks for using the Apple Support Communities! I understand you're unable to search for music within iTunes on your Windows PC.

The following support article provides helpful suggestions for when you're unable to connect with the iTunes Store as expected: If you can't connect to the iTunes Store, iBooks Store, or App Store

Let's have you go through the first 5 steps in the guide, and then make sure to review the following section:

On your PC

Check to see if you've turned on third-party security software or Windows Firewall. If you have, your settings might not let you connect to the iTunes Store, and you might need to change them.

Check your Windows proxy server settings.

If you see only a blank white screen with the words iTunes Store on it, you might have a conflict between software that monitors Internet traffic and Apple software.

If the issue persists, it would then be best to contact Apple for further assistance:

Get more help

If you still can't connect, and you get an error that isn't listed in this article, see if it's listed as a possible iTunes Store error.

Some networks (such as at offices or schools) might not allow connections to the servers and ports that the iTunes Store uses. Ask your network administrator to open access to iTunes Store servers and ports.

If you’ve tried all of the above steps and you still can’t connect, contact Apple Support.

Kind regards.

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Answer 2

turingtest2

Level 10

272,881 points

Aug 3, 2018 12:29 PM in response to chris_O011

See the second box of Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. If you still cannot get the current version to work properly for you try the previous one.

tt2

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Answer 3

chris_O011 Author

Level 1

10 points

Aug 3, 2018 11:33 AM in response to turingtest2

I tried the troubleshooting recommended in your link, but I do not have a corrupt or empty iTunes library. All my music is on my iTunes library and I can still download music and access Apple Music from my iPhone, but when trying to even access a tab that is not library on the iTunes application for Windows 10, it does not bring up the store or browsing screen for Apple Music.

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Answer 4

turingtest2

Level 10

272,881 points

Aug 3, 2018 11:38 AM in response to chris_O011

Try right-clicking the iTunes shortcut and using Run as administrator.

In some cases Windows Defender in Windows 10 may block file activity by iTunes that should be allowed. See how to turn off Controlled folder access, or whitelist iTunes, in Windows Defender in order to allow iTunes to run normally. Other anti-virus software can potentially cause similar problems, and excluding the iTunes folder from real-time scanning may help.

tt2

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Answer 5

chris_O011 Author

Level 1

10 points

Aug 3, 2018 11:47 AM in response to raina_b22

I appreciate the different solutions, but I the problem does not seem to be with connection problems, as I have never had any problems with my firewall or third-party security software in the past, the connectivity test says there are no problems, there is no error when trying to access the iTunes store and Apple Music, and I can use the iTunes store and Apple Music fine on my phone on the same network that I use to run the application on windows. Also, the settings on my router or access points in my house have not changed. Finally, I have the problem no matter what router I am connected to, whether it be a friend or a public router. If there are any other solutions you can give me that would be very nice but at this point, I think it is best for me to call Apple Support. The only reason I have not yet is cause I have a feeling that I will be doing a lot of pointless and tedious troubleshooting that won't help my problem. Thank you.

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Answer 6

chris_O011 Author

Level 1

10 points

Aug 3, 2018 11:51 AM in response to turingtest2

I have turned off windows firewall and my AVG antivirus already, but neither seems to be the issue. It does not seem to be a security or network issue, but rather a problem with the application, as if it does not want to load the iTunes store or Apple Music. Any more solutions I can try?

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Answer 7

chris_O011 Author

Level 1

10 points

Aug 7, 2018 12:39 PM in response to turingtest2

I tried doing the troubleshooting in the article you provided but that did not work either. I even went to my public library to see if there was an issue with the ports for iTunes and my router. I appreciate all the help but at this point, I think I am either going to call Apple or just accept the small but annoying problem with my iTunes application. Thank you again.

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Answer 8

turingtest2

Level 10

272,881 points

Aug 2, 2018 1:49 PM in response to chris_O011

Are you perhaps suffering from a case of Empty/corrupt iTunes library after upgrade/crash?

tt2

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Cannot search for music using Windows 10 iTunes

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