Valid Support Number or Scam?

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Level 1

9 points

Valid Support Number or Scam?

****

Can someone tell me if this is a valid phone number for apple itunes support? Victim of a scam and working with someone but not sure who to trust anymore. My reps info is below

Patricia

iTunes Store Customer Support

Senior Advisor

http://www.apple.com/support/itunes/ww

[Personal Information Edited by Host]

null-OTHER, Support

Posted on Jul 31, 2018 8:06 AM

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Answer 1

ricstar07 Author

Level 1

9 points

Jul 31, 2018 1:18 PM in response to JimmyCMPIT

I was scammed, submitted a ticket through the site, had a rep contact me. now working with a rep who sent me an email with contact infomration incase I could not make our 4 oclock meeting. Here emails looks like the following

Thanks for choosing Apple.

Hello Eric,

It’s Patricia from iTunes.

If you need to contact me about your case, you can call me at ****. This week I’m reachable Monday - Friday 8:30AM - 5:00 PM, all days are in Eastern standard time. Please leave your name, case number, and phone number along with a brief message.

If you would like to arrange a time for me to call you, please reply to this email with the best time, date, and phone number to reach you on. When replying please keep the subject line the same as this directs the email to my inbox. Thank you and have a great day.

Need help with a different issue? Save time by starting your support request online: https://getsupport.apple.com/

Warm regards,

Patricia

iTunes Store Customer Support

Senior Advisor

http://www.apple.com/support/itunes/ww

[Personal Information Edited by Host]

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Answer 2

JimmyCMPIT

Level 7

29,217 points

Jul 31, 2018 9:14 AM in response to ricstar07

Did they address you by name or by email? If email it's Scam

If you received an email claiming to be from Apple Computer with charges you do not recognize or with requests to provide or change personal information DO NOT click on any links or respond to it.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

https://support.apple.com/en-us/ht204759

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Answer 3

JimmyCMPIT

Level 7

29,217 points

Jul 31, 2018 12:54 PM in response to ricstar07

Ok, that is legit. If not it's very much what Apple sends and does not veer off into poor translations so I would contact the rep. Here's a legit email from Apple sent to me for reference, I removed some personal info from the post just 'cus.

Case Number: xxxxxxxxxx

Hi James,

Thanks for speaking with me today.

If you wish to discuss your issue, you can call me at 1-877-416-4271 ext. 1xxxxx. My normal office hours are Sunday, Monday and Thursday through Saturday 12 PM to 9 PM Mountain Time Zone. I am off Tuesday and Wednesday.

If you reach my voicemail, please leave a message with your name, phone number, case number and best time to reach you and I’ll get back to you as soon as I’m available.

For immediate help, you can always contact Apple Support at 1-800-692-7753 and an Advisor will assist you.

Thanks,

Tay

Mac+ Senior Advisor

Apple

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Valid Support Number or Scam?

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