Confusion with Apple IDs

Apple's iCloud, iTunes, App Store, and keychain have me totally confused at this point. I've had an iPad and iPhone for a while now and they seem to be sharing data via the cloud (or some other means). This keychain keeps popping up on my browser and even in apps on my new iMac. I just don't understand how this is all tied together. I used a new e-mail address when setting up my iPhone. But, I then found out my iTunes account that I established years ago used a different e-mail address. This morning, I got a notice on my iMac that my iCloud (or Apple ID) was not valid, so I'm in the processing or resetting that.


I just need someone to point me to a whitepaper or web page that explains all this stuff. I come from the PC world and have never fully understood all the Apple terminology or how the Apple cloud works.

iMac (Retina 5K, 27-inch, 2017), macOS High Sierra (10.13.6)

Posted on Jul 31, 2018 8:03 AM

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11 replies

Jul 31, 2018 8:35 AM in response to John from Cleveland

While I look for a single point where this is explained, or someone else beats me to it and puts a link, I'll try to briefly summarize:


Apple ID: it uses an email account, which could be any email account, to identify yourself with Apple Services. The Apple ID stores your personal data, address, payment method, phone number, backup email and phone number, if you provided them


Keychain: in short, it's a password manager (it does more things, as keeping certificates, public and private keys, etc., but)


iTunes: media store for music, tv shows, movies, etc. To log in and purchase, you use your Apple ID


App Store: app store (no music, only apps). To log in and purchase, you use your Apple ID


iCloud: a service which Apple provides to sync some data across your devices. For example: mail accounts, bookmarks, music, photos, files, backups and system data (like Keychain data). To be able to use this feature, you log in with your Apple ID.


For example: you browse a website using Safari in your Mac, register your email and password, and Keychain stores it into your laptop, so you don't have to type it again. If iCloud is enabled for Keychain in both your Mac and your iPhone, when you open your iPhone, you can log in to that website because the passwords were already stored.


Or you take a picture with your iPhone, and if iCloud is enabled for Photos, the picture will be available in your Mac without downloading it, or sharing it with yourself, or syncing via iTunes: iCloud does that for you.

Jul 31, 2018 10:42 AM in response to John from Cleveland

Unfortunately, it is not possible to merge accounts, therefore the warning. You can create a Family and include your accounts there. See the link below [1] and whether it's worth the effort for you.


What the above displays is that you are indeed using one Apple ID to sign in to iCloud (my educated guess is that is the new one created in the Apple Store) and another different Apple ID to sign in to the iTunes & App Store.


On your Mac you have a username and password to log in, and then an Apple ID. You can create as many other users you want in the Mac and use the same Apple ID in all of them.


Think of the Apple ID as a credit card: you may have many, they all belong to you, and you use one for the grocery store and another for the travel agency.


Given your setup, and also bearing in mind that I'm not official Apple Support, I would set the iPhone iCloud Apple ID to the same you are already using for the iTunes & App Store and on the Mac. But I understand the confusion and that "if it works, don't touch it".


[1] If you want to know how Family Sharing works and how to set it up, see

Family Sharing - Apple Support

Jul 31, 2018 11:57 PM in response to John from Cleveland

First, make an offline backup of your files by going to both the Desktop and Documents folder and copying the files to an external drive.


Then, you can disable iCloud Drive in System Preferences > iCloud.


It will prompt to remove or keep your documents already stored in iCloud Drive, tell it to keep a copy.

User uploaded file

After that, you should be able to sing out of iCloud and sign in with the other account, and if you want, enable iCloud Drive for this account.


I cannot stress enough the importance of having a backup of everything: contacts, notes, etc., that might be only in this account and not in the other, so in the worst case, you can still sign in with the new account and restore all those contents.


EDIT I forgot to mention that if you are not sure or not comfortable or you think it is too risky, let an Apple Genius assist you during the process: Genius Bar Reservation and Apple Support Options - Apple

Jul 31, 2018 9:01 AM in response to mabaeyens

Thanks for the explanation. That clears up some things. My problems are compounded by the fact that when I purchased a MacBook two years ago, the store employee I purchased it from setup an Apple ID for me using my current e-mail address. What I forgot was that I created an iTunes account many years earlier using a different e-mail. So now, I've got two IDs: My Apple ID and my iTunes ID. Not sure what I'm using for the App Store, though I can make software purchases through my iPhone and it links to my credit card.

Aug 1, 2018 8:29 AM in response to John from Cleveland

The big difference from your Mac and the iPhone when it comes to iCloud Drive is that it stores actual files you are using: all those in the Desktop and Document folders. If you remove from your Mac without a backup of those folders, you will lose those contents.


Maybe you can check if you miss any file while it is a 100% or simply copy those files to another location like an external drive.

Jul 31, 2018 10:17 AM in response to mabaeyens

On my iPhone, under "Settings->(my name)", I see (xxx & yyy are different):

iCloud: xxx@gmail.com

Store: yyy@gmail.com


When I click on the iTunes & App Store option below, I see:

Apple ID: yyy@gmail.com


So it would appear my iCloud ID and Apple ID are different.


I'd be more than happy to have everything under one e-mail if someone could tell me how. I think that would have to be my iTunes/Store ID because I've been told there is no way on earth you can change your iTunes ID. But, if I do that, will my MacBook and iMac be able to use this one ID? Isn't the account on my MacBook and iMac somehow tied to my Apple ID (iTunes ID)?


I've got an ID for iTunes, the App Store, Apple ID, iCloud and just to make things really confusing, I have a login name and password for my MacBook and iMac. This is exhausting.

Jul 31, 2018 10:49 AM in response to mabaeyens

I think I need to switch everything over to one ID. That is the source of many of my problems. My only fear is that my photos will disappear as soon as I do this. I have downloaded all the important ones, so if I lose the photos, it's not the end of the world.


One final question: Can I switch the Apple ID on my MacBook and iMac without having to create a new user on the machine? I've got application data and backups tied to the current user accounts and files (/Users/XXX).


Many thanks 'mabaeyens' for your help! 🙂

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Confusion with Apple IDs

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