safari location wrong

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Level 1

9 points

safari location wrong

My Safari on my MacBook Air keeps inputting my location as Canada despite me being based on US. Therefore, when I go to search or purchase something, Safari directs me to Canada-based websites (ex. google.ca or apple.ca, etc.) Last time, I purchased something online and then my bank froze my credit card because my purchase was apparently "made from outside of US." Any help would be wonderful. Thanks.

MacBook Air, macOS High Sierra (10.13.6)

Posted on Aug 1, 2018 1:27 PM

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Answer 1

MoonJ.

Community Specialist

Aug 2, 2018 11:36 AM in response to benzkomph

Hello benzkomph,

Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are having issues with websites you visit not reflecting that you're in the United States, and instead show the Canadian version of the website in the Safari app on your MacBook Air. First, go to System Preferences > Language & Region and make sure these settings are correct.

Language & Region preferences on Mac

Next, please remove stored cookies and clear your browsing history in Safari and test your issue again. Also, if you're using a VPN, please check where the exit node is located, as this could be related to your issue.

Manage cookies and website data in Safari on Mac
Clear your browsing history in Safari on Mac
Set up a VPN connection on Mac

Cheers!

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safari location wrong

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