Apple Mail crashing on first use since updating to 10.11.5 - EtreCheck Found some iCloud related issue

Thanks for the schooling but it does not begin to solve my issue.

All my ****** software is not having any issue with the second user account I created to test out mail. For some reason which I can't pin down mail is not functioning correctly in my primary user account only.

Some direction on what my options are in solving this issue which started after upgrading to macOS 11.13.5 would be welcomed.

Before posting my etrecheck report on the forum the 3rd party softwares were uninstalled and reinstalled after discovering no change in the Apple Mail issue. Your imposing a personal preference over providing aid in troubleshooting a solution to a corrupt file in an otherwise functioning MacOS.

Mainly after stating that the 3rd party software has no affect on the Apple Mail program in the second user account. Which was created to test if any 3rd party software was having any affect on the Apple Mail software.

Apple Mail opens fine without crashing or generating a "quit or quit and rebuild mailbox" dialog box in the primary account when deactivating the gmail accounts in Internet Accounts within System Preferences. The issue began after updating to 11.13.5 and continues in update 11.13.6. The accounts have been completely removed and reinstalled. Still resulting in quit or rebuild MailBox on first opening.

I would very much appreciate if we can move past the 3rd party software I choose to have installed in my MacOS. I'll be happy to post any console read out or Mail crash reports that may provide some clues to what maybe afflicting Apple Mail and my Gmail accounts.

- Thanks

Ok I'll play along. I have gone ahead and removed the 3rd party software. I ran the Etrecheck again but I noticed I still have the software installed. I have gone in and removed what this tutorial instructed for Bitdefender plus Dr.Cleaner.

Below is a terminal listing of both Library and Extension showing that BitDefender is not present. Don't know why its still showing up in the Etrecheck report.

Thoughts?

sh-3.2# LS /Volumes/Macintosh\ HD/Library/

.localized Extensions MessageTracer ScriptingAdditions

Application Support Filesystems Messages Scripts

Audio Fonts Modem Scripts Security

Automator Frameworks OpenDirectory Speech

Caches GPUBundles PDF Services Spotlight

ColorPickers Google Perl StagedExtensions

ColorSync Graphics PreferencePanes StartupItems

Components Image Capture Preferences SystemMigration

Compositions Input Methods Printers SystemProfiler

Contextual Menu Items Internet Plug-Ins PrivilegedHelperTools Updates

CoreAnalytics Java Python User Pictures

CoreMediaIO Keyboard Layouts QuickLook Video

Desktop Pictures Keychains QuickTime WebServer

Developer LaunchAgents Receipts Widgets

DirectoryServices LaunchDaemons Ruby

Documentation Little Snitch Sandbox

DropboxHelperTools Logs Screen Savers

sh-3.2# LS /Volumes/Macintosh\ HD/Library/Extensions/

ACS6x.kext DroboTBT.kext PromiseSTEX.kext

ATTOCelerityFC8.kext EPSONUSBPrintClass.kext SiLabsUSBDriver64.kext

ATTOExpressSASHBA2.kext FTDIKext.kext SoftRAID.kext

ATTOExpressSASRAID2.kext GDOCKDriver.kext TrustedDataSCSIDriver.kext

ArcMSR.kext HighPointIOP.kext Wacom Tablet.kext

AsmScsiPT.kext HighPointRR.kext

CalDigitHDProDrv.kext LittleSnitch.kext

sh-3.2#

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-08-10 14:10:12

Download EtreCheck from https://etrecheck.com

Runtime: 2:42

Performance: Excellent

Problem: No problem - just checking

Major Issues:

Anything that appears on this list needs immediate attention.

Time Machine backup out-of-date - The last Time Machine backup is over 10 days old.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Time Machine auto backup disabled - Time Machine auto backups are disabled.

Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

Mac Pro (Late 2013)

Mac Pro Model: MacPro6,1

1 3 GHz 8-Core Intel Xeon E5 (Xeon(R)) CPU: 8-core

32 GB RAM - Upgradeable

DIMM1 - 8 GB DDR3 ECC 1866 ok

DIMM2 - 8 GB DDR3 ECC 1866 ok

DIMM3 - 8 GB DDR3 ECC 1866 ok

DIMM4 - 8 GB DDR3 ECC 1866 ok

Video Information:

AMD FirePro D700 - VRAM: 6144 MB

AMD FirePro D700 - VRAM: 6144 MB

Cintiq 27QHD 2560 x 1440 @ 60 Hz

E2742 1920 x 1080 @ 60 Hz

Drives:

disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 250.79 GB

disk1s1 - Macintosh HD (APFS) 250.79 GB (120.76 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB (22 MB used)

disk1s3 - Recovery (APFS) [Recovery] 250.79 GB (519 MB used)

disk1s4 - VM (APFS) [APFS VM] 250.79 GB (20 KB used)

disk2 - Seagate FA GoFlex Desk 2.00 TB

External USB 480 Mbit/s

disk2s1 [Partition Map] 32 KB

disk2s3 - 2TB (Journaled HFS+) 2.00 TB

Mounted Volumes:

disk1s1 - Macintosh HD 250.79 GB (129.35 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 250.79 GB (129.35 GB free)

APFS

Mount point: /private/var/vm

disk2s3 - 2TB 2.00 TB (421.42 GB free)

Journaled HFS+

Mount point: /Volumes/2TB

Network:

Interface usbserial-25: Single RS232_HS

Interface usbserial-250: Single RS232-HS

Interface usbserial-450: Single RS232-HS 2

Interface en0: Ethernet 1

Interface en1: Ethernet 2

One IPv4 address

2 IPv6 addresses

Interface en11: iPad

Interface en10: iPhone

Interface en9: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 4.84 GB available

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: Less than an hour

System Load: 3.22 (1 min ago) 1.85 (5 min ago) 0.79 (15 min ago)

Security:

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.wacom.UpdateHelper.plist

Executable: /Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wa com.UpdateHelper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.datarobotics.ddserviced.plist

Executable: /Library/Application Support/Data Robotics/Drobo Dashboard/DDServiced

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

20 32-bit apps

Kernel Extensions:

/Library/Extensions

[Not Loaded] AsmScsiPT.kext (HGST, Inc., 1.1 - SDK 10.10)

[Loaded] LittleSnitch.kext (Objective Development Software GmbH, 4.1.3 - SDK 10.11)

[Not Loaded] FTDIKext.kext (1.0 - SDK 10.13)

[Loaded] GDOCKDriver.kext (HGST, Inc., 1.0.3 - SDK 10.7)

[Not Loaded] TrustedDataSCSIDriver.kext (Drobo, Inc., 1.8.0 - SDK 10.10)

[Not Loaded] DroboTBT.kext (Drobo, Inc., 1.4 - SDK 10.10)

[Not Loaded] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.30-2 - SDK 10.13)

/System/Library/Extensions

[Loaded] SATSMARTDriver.kext (Kirill Luzanov, 0.8.1 - SDK 10.6)

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

Flux Application (Michael Herf - installed 2018-04-24)

(/Applications/Flux.app)

DDAssist Application (Drobo, Inc. - installed 2018-07-27)

(/Applications/Drobo Dashboard.app/Contents/Resources/DDAssist.app)

G-Technology Assistant Application (HGST, Inc. - installed 2018-06-12)

(/Applications/G-Technology Assistant.app)

Alfred 3 Application (Running with Crayons Ltd - installed 2018-07-11)

(/Applications/Alfred 3.app)

SmartDaemon Application (Justin Johnson - installed 2018-06-09)

(/Library/Application Support/CleverFiles/SmartDaemon.app)

Dropbox Application (Dropbox, Inc. - installed 2018-08-01)

(/Applications/Dropbox.app)

Internet Plug-ins:

AdobeAAMDetect: (installed 2018-07-09)

FlashPlayer-10.6: (installed 2016-05-24)

QuickTime Plugin: (installed 2018-07-04)

AdobePDFViewerNPAPI: (installed 2018-07-10)

AdobePDFViewer: (installed 2018-07-10)

o1dbrowserplugin: (installed 2015-12-16)

Flash Player: (installed 2016-05-24)

nplastpass: (installed 2018-04-10)

googletalkbrowserplugin: (installed 2015-12-11)

Safari Extensions:

3rd Party Preference Panes:

FUSE (installed 2018-07-01)

WacomTablet (installed 2018-06-05)

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: No

Volumes being backed up:

Macintosh HD: Disk size: 250.79 GB - Disk used: 121.44 GB

Destinations:

T********************3 [Local] (Last used)

Total size: 500.02 GB

Total number of backups: 10

Oldest backup: 2016-02-20 18:31:13

Last backup: 2018-07-31 12:35:55

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Top Processes by Energy Use:

Virtual Memory Information:

Software Installs (past 30 days):

Diagnostics Information (past 7 days):

2018-08-09 11:53:33 WindowServer CPU

/System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/Window Server

2018-08-09 11:50:44 HandBrake.app CPU

/Applications/HandBrake/HandBrake.app

End of report

After a deep dive with EasyFind I removed anything with the words Bitdefender in it. Including a clean wipe of Disk Drill Trash saving files stored in /.clever. Dr.Cleaner was no where to be found. The Trafficlight was also removed.

I still have them listed in the EtreCheck under software install past 30-days but I imagine that's some log.

Mail is working without a quit or quit rebuild dialog box.

Apologies for questing the removal of the 3rd party software. Clearly I wasn't thorough enough when I first removed it.

John,

That's your opinion and not factual truth.

I'll seek out a solution else where and express my grievances with this forum directly with Apple management.