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Login loop bug on Podcast Connect

Every time I log into https://podcastsconnect.apple.com it redirects me to Get Started with iTunes Connect. If I click on the Podcasts icon, it wants me to login again. It's an infinite loop of login and redirect.

I manage a podcast that was moved from iTunes U to Podcasts back when they migrated non-courses out of iTunes U. I'd love to get the detailed analytics.

I have tried:

a different browser that has never tried to login to Podcasts Connect -- same login/redirect loop happened
authorizing at least one computer for this account through iTunes -- no effect
creating a developer account -- no effect
contacting Apple for help -- I can't, because when I select Podcasts as the topic, it redirects me to login, and it enters the original login/redirect loop

Any suggestions?

Windows 7

Posted on Aug 2, 2018 6:24 AM

Top-ranking reply

percygrunwald

Level 1

9 points

Posted on Aug 6, 2018 11:15 AM

I'm experiencing the same issue:

Podcasts Connect Login (purple)
iTunes Connect Menu (teal)
Click Podcasts Connect
Navigates to blank screen at https://podcastsconnect.apple.com/my-podcasts/new-feed
Redirect to Podcasts Connect Login (purple)

I have tried the following things (from various support discussions):

Multiple browsers
Log in to iTunes with the same account that I'm using to log in to Podcasts Connect
Log in to App Store with the same account that I'm using to log in to Podcasts Connect
Authorize current computer in iTunes
Add a credit card to the same account that I'm using to log in to Podcasts Connect
Add funds to the same account that I'm using to log in to Podcasts Connect
Make a purchase using the same account that I'm using to log in to Podcasts Connect

At this point, I think I'm out of things to try. I sent an email on the 2nd of August to podcastsupport@apple.com explaining the issue as I've explained above. The automated reply said that I have been assigned case number 100602683760. I haven't received any non-automated replies from Apple yet.

View in context

271 replies

cbnnexus

Level 1

4 points

Aug 15, 2018 5:46 PM in response to neal235

LOL I got in and just said the same thing. Hopefully we will be able to log back in and check our statuses...

Aug 15, 2018 5:52 PM in response to cbnnexus

IM IN BROS!!!!!!!

Aug 15, 2018 6:32 PM in response to odufromportsmouth

I'm also able to log in now.

Aug 16, 2018 1:10 AM in response to MarinoCorps

I've managed to log in too so it looks like the bug is fixed. Only took two weeks of us all hassling them for them to finally do something about it!

Thanks for all the help everyone.

Aug 16, 2018 8:08 AM in response to nfromlakewood

Timing couldn't be better for me. I've got a fiction podcast launching next Friday, but content is posting on the feed now so people can subscribe early. www.TheCrimsonFiles.com

Aug 16, 2018 9:06 AM in response to odufromportsmouth

Bug is fixed Thank god i feel like we are a family now guys lol now i get to launch my podcast

check it out http://magnerdpodcast.libsyn.com/ a podcast for Music, Anime and gaming fans.

Aug 16, 2018 10:18 AM in response to MarinoCorps

The 'keywords' tag doesn't work any more. Searching appears to be on the title or author, so I'm afraid you are unlikely to get any results with 'Miami Dolphins'.

Aug 16, 2018 10:51 AM in response to Roger Wilmut1

Thanks. I enabled “subtitle” and added Miami Dolphins to the title after checking others who have done the same thing. Do you happen to know how I force an update?

Scott

Sent from my iPhone

stacie54

Level 1

9 points

Aug 16, 2018 1:05 PM in response to stacie54

I just noticed that my post above was censored. My podcast is called Unsung S L U T S podcast. No spaces, of course.

Thanks everyone.

지현49

Level 1

4 points

Aug 16, 2018 5:22 PM in response to odufromportsmouth

Urgh! Still not working here! I have just tried logging in like 10 times and no changes

What da....! 😠😠😠😠😠😠

RCAustin

Level 4

1,151 points

Aug 16, 2018 7:25 PM in response to weighinradio

@weighinradio

Your feed doesn't have any enclosures for any of the episodes (items).

cbnnexus

Level 1

4 points

Aug 18, 2018 8:39 AM in response to cm1988

That's literally the first thing hundreds of other people tried, and it didn't work for them. Thanks.

Aug 24, 2018 9:33 AM in response to RCAustin

That wasn't the issue. Login, payment type changes, all those things were tried. The issue was an authentication error which has now been resolved.

Aug 28, 2018 3:15 PM in response to Robert Walch

They unfortunately did not. Still getting the loop problem on now the 28th, multiple browsers, same as the original poster. Anyone have any solutions yet?

RCAustin

Level 4

1,151 points

Aug 28, 2018 10:21 PM in response to odufromportsmouth

Do you happen to have any other accounts such as Books or Apps that you use the same Apple ID to sign in to App Store Connect or iTunes Connect?