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ipad air frozen on apple logo

I restarted my ipad air and closed the cover last night and it was frozen on the apple logo.

I've tried a hard reset, updating, restoring with itunes and it's still frozen on the apple logo.

iPad Air Wi-Fi, Cellular, iOS 11.4.1

Posted on Aug 4, 2018 10:34 AM

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Question marked as Best reply

Posted on Aug 4, 2018 11:35 AM

Hey, Dave! My name is Kylie!! I'm here to help.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Please check that article out.


How long have you had this issue?


Maybe some more details?


Does it go to the logo then freeze and shut off? Or just stay on the logo?


Also: I would highly recommend plugging your iPad into your computer and downloading iTunes. Back it up and set up iTunes on your computer to sync with your iPad. Maybe it'll do something?


The second part is a guess. I would try it. 🙂

And maybe get a back-up of your iPad, because you might wanna reset it.


Best of luck, good sir!

-Kylie 🙂

3 replies
Question marked as Best reply

Aug 4, 2018 11:35 AM in response to firemandave12

Hey, Dave! My name is Kylie!! I'm here to help.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Please check that article out.


How long have you had this issue?


Maybe some more details?


Does it go to the logo then freeze and shut off? Or just stay on the logo?


Also: I would highly recommend plugging your iPad into your computer and downloading iTunes. Back it up and set up iTunes on your computer to sync with your iPad. Maybe it'll do something?


The second part is a guess. I would try it. 🙂

And maybe get a back-up of your iPad, because you might wanna reset it.


Best of luck, good sir!

-Kylie 🙂

ipad air frozen on apple logo

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