iBooks won't download previously purchased book

Question

Level 1

32 points

iBooks won't download previously purchased book

So I was having issues with a certain book that I've had downloaded on iBooks since it's release back in 2011 so I removed it from my laptop to immediately redownload it hoping that would fix the issue. Instead I get the 'buy' tab and when I click that it says 'A family member has already purchased this, and it is available for free through family sharing' problem is this is the only account in my family, my mother doesn't use iTunes or apple books. Also when I hit the Okay button it immediately hits me with an error page.

I just want my book back... or to be able to purchase it again.

MacBook Pro (Retina, 15-inch, Mid 2015), iOS 11.3.1

Posted on Aug 6, 2018 3:52 AM

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Answer 1

King_Penguin

Level 10

334,330 points

Aug 6, 2018 4:35 AM in response to Anirandom

If you are getting a message about Family Share it implies that the account is in a Family Share -yYou've checked to see if the account has been added to a Family Share ?

If the book isn't showing in the Purchased tab, and if the version that you bought is still in the store and that you haven't moved countries, have you checked to see if you've hidden it from there : Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support ?

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Answer 2

King_Penguin

Level 10

334,330 points

Aug 6, 2018 4:12 AM in response to Anirandom

You are using Family Share but you only have the one account in it ? Does the book not show in the Purchased tab in the iBooks app on your Mac or iOS device, whichever it is that you are using, for redownloading ?

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Answer 3

King_Penguin

Level 10

334,330 points

Aug 7, 2018 8:18 AM in response to Anirandom

If you are still getting a message about being in a Family Share : http://www.apple.com/support/itunes/ww

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Answer 4

Anirandom Author

Level 1

32 points

Aug 6, 2018 4:26 AM in response to King_Penguin

we don't have family share on, that's the problem. I didn't even know it was a THING until this error popped up and the book has completely disappeared from my purchases.

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Answer 5

Anirandom Author

Level 1

32 points

Aug 6, 2018 5:18 AM in response to King_Penguin

When I open up the iCloud menu it just asks me if I want to add a family share, not that I've been added to one. And I checked my hidden purchases, and there's nothing in there.

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