Apple Event: May 7th at 7 am PT
Photos app on iMac crashing on opening whilst trying to update library after upgrading to High Sierra from Sierra. Gets to 35% before hanging and then crashing. At the moment my entire library has gone. Tried iCloud and photos not opening there either. Looking for suggestions to get library back.
iMac, macOS High Sierra (10.13.6)
Thanks for reply
Just been on the phone with Apple for half an hour
This is what worked for me:
Start Mac and then press Option+Cmd+P+R and release when you hear second start up sound - I was told this resets RAM
Then open Photos whilst holding down option key
Choose 'Other Library'
Open the library you require from Finder list
I had an updating screen for a few mins whilst it got to 5% and then it switched to an empty Photos app - after a few more mins all the photos were back
Hope this helps someone
Thanks for reply
Just been on the phone with Apple for half an hour
This is what worked for me:
Start Mac and then press Option+Cmd+P+R and release when you hear second start up sound - I was told this resets RAM
Then open Photos whilst holding down option key
Choose 'Other Library'
Open the library you require from Finder list
I had an updating screen for a few mins whilst it got to 5% and then it switched to an empty Photos app - after a few more mins all the photos were back
Hope this helps someone
That is really surprising, that resetting the NVRAM/PRAM did help with Photos crashing.
Most of the items cached in the NVRAM do not apply to Photos, perhaps the display resolution:
See: Reset NVRAM or PRAM on your Mac - Apple Support
Settings that can be stored in NVRAM include sound volume, display resolution, startup-disk selection, time zone, and recent kernel panic information. The settings stored in NVRAM depend on your Mac and the devices that you're using with your Mac.
boot into safe mode, restore your backup of the old Photos library and try again in safe mode
LN
Can't really comment on that but just glad to get the app working again!🙂
And thanks for letting us know the solution. 🙂
I did not have Option+Cmd+P+R on my RADAR when dealing with Photos problems, only for system-wide problems.
Photos App crashing whilst updating library
