billing update

Question

billing update

I have been trying to update my billing info and but I keep getting a message that there was a problem with my card -- and my address has changed also no matter what I do or what card I use it will not let me update

iPhone 7

Posted on Aug 8, 2018 8:46 AM

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Answer 1

Eric Root

Level 10

684,039 points

Aug 8, 2018 9:12 AM in response to lisafromgrantville

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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Answer 2

Aug 8, 2018 9:05 AM in response to King_Penguin

I updated the address billing information . I even tired using a credit card and it still says payment declined please provide new method for payment for my apple ID and that's when I tried to use a credit card and it still says the same thing

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Answer 3

King_Penguin

Level 10

334,144 points

Aug 8, 2018 8:58 AM in response to lisafromgrantville

What is the text of the message that you are getting ? If your address and the billing address for the card have changed have you updated the address on your account ?

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billing update

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