Premiere Pro prevents shutdown

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Level 2

381 points

Premiere Pro prevents shutdown

If I shutdown my Mac (OSX 10.9.5) without having saved a Premiere project that is open (CS6), the Mac won't shut down. If the project has been saved, shutdown proceeds as normal, otherwise it hangs in limbo forever. If shutdown is in limbo, it immediately proceeds as normal if I go into Premiere and save the project.

I'm wondering where the problem lies. Is it likely caused by Premiere ignoring the shutdown command, or OSX not sending the shutdown request to Premiere?

Every other bit of software responds to shutdown, but not Premiere.

Any idea why this is happening, and how it might be fixed? For example, is there a Terminal command that can tell Premiere to shutdown? I actually wanting to understand what's behind this problem; and if I can fix it, well and good.

Posted on Aug 10, 2018 2:03 AM

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Answer 1

Eric Root

Level 10

685,257 points

Aug 12, 2018 9:42 AM in response to Guy Burns

You are welcome.

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

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If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

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Answer 2

Eric Root

Level 10

685,257 points

Aug 11, 2018 10:55 AM in response to Guy Burns

You might try looking/posting here.

Adobe Support

Adobe Forums

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Answer 3

Guy Burns Author

Level 2

381 points

Aug 14, 2018 7:39 PM in response to Eric Root

Thanks, Eric, for all the suggestions. I'll go through them one at a time, but it may take some time as I still can't force the behaviour. It seems to happen about half the time. My guess is that there is some interaction between Premiere, OSX 10.9, and something else as yet unknown.

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