I can’t hear anyone when I make a call and they can’t hear me. Also the “speaker” & “FaceTime” keys are grayed out

I can’t hear anyone when I make a call and they can’t hear me. Also the “speaker” & “FaceTime” keys are grayed out. How do I fix this?

Posted on Aug 11, 2018 6:42 PM

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4 replies

Aug 11, 2018 6:52 PM in response to Cunnla

Thank you for your reply! Unfortunately, I’ve checked the microphones & followed those instructions already...they didn’t make a difference. Every time I make a call or accept a call, there’s complete silence. The alarming part is that each time the speaker & FaceTime keys are grayed out and I can’t use them at all.

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I can’t hear anyone when I make a call and they can’t hear me. Also the “speaker” & “FaceTime” keys are grayed out

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