i have an iphone 6 plus with sound. my volume is stuck in headphone mode, therefore when i receive calls no one can hear me! Any suggestions on resolving my issues?

Hello.

First step, try to carefully clean your headphone jack from dust or dirt. This may resolve your issue.

If this doesn't help, try to restart your iPhone.

Restart your iPhone, iPad, or iPod touch - Apple Support

If your headphone jack seems to be clean and there's nothing in it, it might be a software issue which can be resolved by restoring your iPhone.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

If you still experience the same issue, please contact Apple Support for further assistance and repair options.

Good luck!

Hi

Try a reboot press the power button down on iPhone &menu button hold both down until you see apple logo this can take 30 seconds.

Cheers

Brian 🇬-1F1E7;

Double-check the following setting on your iPhone to see if this is the reason:

• Settings > General > Accessibility > Call Audio Routing
• Here you can have three choices: Automatic (the default), Bluetooth Headset, or Speaker. See if it's set to: Bluetooth Headset