Dears, I need your help as can't open iTunes on my MacBook Air 11inch, mid 2011. Op system is El Capitan. please help me with such issue as app starts to open and block my computer. nothing happens at the end.
what shall I do in order to solve the issue?
thanks in advance for the support
dobromir
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[Personal Information Edited by Host]
MacBook Air, OS X El Capitan (10.11.6)
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. Please post if this worked or not.
You are welcome. Did you try the Safe Mode as suggested above?
Try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown. You can run the report for free at least once, but if you run it several times, at some point it will ask you to pay a license fee.
Hi Eric, thanks for the advice. Unfortunately it doesn’t work and still I can’t open iTunes.
problem with launching of iTunes
