User profile for user: 97voneill
97voneill Author
User level: Level 1
9 points

Problem buying more iCloud storage.

Every time I try and purchase more iCloud storage whether its on my Macbook Pro or my iPhone, a screen pops up that states "Your request produced an error. [newNullResponse]". I'm pretty sure I go through all the right steps to purchase it. I go to system preferences, then iCloud, then Manage Storage on the bottom right of screen, and lastly I click Buy More Storage and then it says "Your request produced an error. [newNullResponse]". Is there anything I can do to fix this or can anyone help me out? Thanks!

Posted on Aug 15, 2018 6:19 PM

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User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

Aug 16, 2018 1:36 PM in response to 97voneill

Hello, 97voneill.

It's my understanding that you're unable to purchase iCloud Storage space due to an error. I have some information that may help. Make sure that your payment information is up-to-date and accurate. Meaning that your billing information matches the financial institution: Change or remove your Apple ID payment information You can also see if signing out and back in of the iTunes & App Store to see if that helps.

If nothing works, then I'd reach out to iTunes Support .

Cheers!
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Problem buying more iCloud storage.

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