nothing works on my phone

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Level 1

8 points

nothing works on my phone

So I can sign onto my phone - but nothing works after that - I have been able to get into one app or the other randomly and it works once i'm in there. I erased and reset everything and there was no issue with setting everything up - just once I got into the main screen - nothing works - it's all frozen. I can receive calls - I can receive and send text. They only way I can get into my text is because once it let me open it and now I access it through the open pages way.

iPhone 6s Plus, iOS 11.4.1

Posted on Aug 16, 2018 7:16 AM

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Answer 1

Best reply

ChrisJ4203

Level 10

230,371 points

Aug 16, 2018 12:11 PM in response to ambt684

Sounds like you have a touchscreen problem. See this, Get help with the display on your iPhone, iPad, or iPod touch - Apple Support, and if that does not work, then make a Genius Bar appointment to have the device examined by Apple.

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Answer 2

Aug 16, 2018 9:59 AM in response to ambt684

Hi

Go to iCloud make sure iCloud back up is on Then backup now over your wifi.

Then go to settings down to reset Restore iPhone back to factory settings.

Set back up over your wifi when it asks if you want to use iCloud backup Say yes to get your apps and data back this will get rid of any bugs.

You could have a faulty battery If it,s over 2 years old it will need replacing make an appointment at Apple store.

Cost is £25 /$29 dollars

Cheers

Brian 🇬-1F1E7;

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Answer 3

ambt684 Author

Level 1

8 points

Aug 16, 2018 12:09 PM in response to Briansyddall

I reset it all - deleted everything and still doesn't work - I can get into the phone - I can ask siri to open my apps - it works when I'm in the app - it just my screen with all the apps on it won't budge.

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Answer 4

Aug 16, 2018 11:22 AM in response to ambt684

https://support.apple.com/en-us/HT201252

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Answer 5

ambt684 Author

Level 1

8 points

Aug 16, 2018 12:07 PM in response to panchososa694

already did that - hasn't made a difference. I can ask Siri to open my apps and that works - but my screen won't budge.

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nothing works on my phone

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